Pearson Hydraulics, Gateshead Branch
Service Co-Ordinator
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Service Co-Ordinator
Gateshead | £35,000 per year | Full Time | Permanent
Monday to Friday, 8:00am to 4:30pm (30-minute lunch)
Join Pearson Hydraulics and Become Part of the R&G Fluid Power Group
Looking for a stable, full-time role with great benefits, regular weekday hours, and opportunities to develop new skills? Pearson Hydraulics, part of the R&G Fluid Power Group, is looking for a General Operative to join our Lincoln team. This is a varied and hands-on position supporting our trade counter, warehouse operations, dispatch activities, and customer service function.
Whether you already have warehouse or trade counter experience, or you're looking to build a career within a growing engineering and distribution business, we'd love to hear from you.
What You'll Get
- £35,000 salary
- 23 days holiday plus bank holidays, increasing to 25 days after 12 months
- Company pension scheme
- Life assurance
- Cycle to Work scheme
- Employee discount platform
- Enhanced maternity and paternity leave
- Health and wellbeing programme
- Full training provided, including FLT training where required
- Career opportunities within the wider R&G Fluid Power Group
About Pearson Hydraulics
Pearson Hydraulics is the UK's largest distributor of Danfoss Power Solutions products. From our Lincoln headquarters, we provide industry-leading hydraulic solutions, system engineering, product support, power unit design, and electronic control systems for customers across the UK.
As part of the R&G Fluid Power Group, we are backed by one of the UK's largest fluid power product stockholdings, allowing us to deliver exceptional service and technical support to our customers.
About the Role
As a Service Co-Ordinator, you will be responsible for managing our company's assets and coordinating the logistics of our mobile service units. The ideal candidate will possess excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.
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Key Responsibilities
- Maintain accurate records of all company vehicles to include MOT, servicing & repairs
- Manage health & safety documentation and inspections via S2B platform
- Increase and manage sales activity with the engineering and sales team.
- Regular communication with the engineering & design team to improve customer experience.
- Manage and track all engineering works, update planner with status and action points
- Maintain stock levels and reorder supplies as needed for the mobile workshops
- Manage and action any works from Pearson Hydraulic Asset Management system
- Coordinate the scheduling and dispatching of mobile service units to customer sites for hose and hydraulic system repairs, installations, and maintenance.
- Monitor the performance and efficiency of mobile units, identifying opportunities for improvement and implementing corrective actions as necessary. Monthly reporting to the management team with resource and sales activity.
- Maintain communication with customers to provide updates on service appointments and address any issues or concerns.
- Coordinate with external vendors and service providers as needed for specialized repairs or maintenance tasks.
- Maintain accurate records of service activities, including work orders, invoices, and customer feedback.
- Create and update documentation relating to assets and manage the disposal or decommissioning of obsolete or surplus assets.
- Ensure compliance with regulatory requirements and internal quality standards through proper documentation and record-keeping practices.
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What We're Looking For
We're looking for someone who is:
- Organised, proactive, and detail-oriented
- An excellent communicator with customers and teams
- Comfortable multitasking and managing busy schedules
- Focused on safety, compliance, and accurate tracking
- Able to support sales activity and growth
Skills & Experience
Essential
- Experience in logistics, asset management, or administration
- Strong skills in scheduling, planning, and prioritizing
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and inventory software
- Experience managing vehicle logs and compliance files
Desirable
- Knowledge of hose and hydraulic systems
- Experience with S2B or Pearson Hydraulic platforms
- Background in stock control and asset decommissioning
Why Join the R&G Fluid Power Group?
When you join Pearson Hydraulics, you're joining a business that forms part of the R&G Fluid Power Group, one of the UK's leading fluid power specialists.
Our people are passionate about delivering outstanding customer service and technical expertise. With extensive product availability, industry-leading knowledge, and a commitment to developing our employees, we offer long-term career opportunities within a growing and successful organisation.
Apply Today
If you're a motivated individual looking for a secure, full-time position with a respected business and excellent benefits, we'd love to hear from you.
Apply now and take the next step in your career with Pearson Hydraulics and the R&G Fluid Power Group.
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