Winncare UK
Service Co-Ordinator
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About Winncare
At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.
Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.
This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.
Service Co-ordinator Opportunity in Blackburn
Our team in Blackburn are seeking to appoint an experienced and capable individual in the position of Service Co-ordinator.
Role Summary
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Reporting to the Service Manager, the Service Co-ordinator will provide dedicated and detail-oriented support to the wider team.
Key Responsibilities
- Work in collaboration with the members of the service and sales team coordinating servicing and maintenance for all customers.
- Efficient administration of service and hire related orders.
- Process service and hire requests and coordinate the work to the engineers/installers.
- Processing the service orders during and on completion of the works.
- Complete the work on the software system for invoicing purposes.
- Prepare reports of activities with the accountable accounts.
- Build a strong, in-depth product knowledge to understand the features and benefits of products.
- Maintain and update the ERP database pre and post servicing to ensure the data is processed accordingly.
This list is not exhaustive and the successful candidate will be expected to undertake any other duties for which they are suitably qualified and experienced to undertake.
Required Skills and Experience
- Demonstrable experience in a customer service/telesales/service coordination capacity.
- Confident communicator, in person and via the telephone/email.
- Ability to build excellent internal and external relationships.
- Passion for providing solutions.
- Motivated by achieving targets.
- Demonstrate attention to detail and accuracy.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in Microsoft Office, particularly Outlook, Word, and Excel.
- Ability to work on own initiative and have the willingness to learn and adapt to new systems and processes.
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Advantages:
- Experience of using and working an ERP system.
- Previous experience in the NHS, care home or healthcare sector.
This is a great opportunity for a suitably qualified and experienced individual to join a committed and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community.
If you possess the skills, knowledge, and experience suitable for this vacant post, please apply.
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