CIA Fire & Security Limited
Service Co-ordinator
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Company Description
CIA Fire & Security Ltd, part of the Ranger Group, is a leading security business based in Cirencester, Gloucestershire. Our systems can be seen all over the United Kingdom and parts of Europe. We pride ourselves on installing and maintaining bespoke security and fire protection solutions utilizing the latest proven technology.
Since 1982, CIA has evolved from a one-man operation into a successful company with over 80 members of staff. We have developed a strong reputation for providing a fantastic level of service, reliability, and uncompromising expertise. This reputation has been earned by recommendations from satisfied customers, local authorities, and business providers.
CIA has been successful in delivering a wide range of amenities to clients, supported by a reliable and dedicated 24-hour service team. In extending the operational areas, customer service has been maintained, with particular focus paid to fulfilling client requirements and expectations.
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CIA is proud to be BAFE SP203-1 approved and NSI Gold accredited for both security and fire alarm systems. CIA is certified by ISO 9001:2015, which highlights our commitment to excellence. We are on the approved register of installers for over 35 different constabularies within the UK and Ireland.
Role Description
This fast-paced role is an exciting opportunity for the successful candidate to coordinate an efficient Service & Maintenance Team, providing regular liaison with the client, engineer, and accounts. Appropriate training will be given.
Main Duties
- Manage the diary of 6+ regional service engineers
- Ensure service visits are completed on time and in budget
- Ensure jobs are logged off and invoiced daily, with repeat actions booked, and identifying if further work is required
- Project manage workload as requested by their coordinator
- Efficient booking of services via telephone (both outbound and incoming) and email
- Database management specific to the role
- Report production
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Required Skills
- Previous experience in an administrative role is beneficial but not essential
- Good working knowledge of Excel and Word
- Organized and able to multitask
- Excellent communication and interpersonal skills
- Ability to work and communicate effectively within a team
About You
- Ability to work well under pressure
- Proactive problem-solving abilities
- Able to work alone or as part of a team
- Excellent communication skills
- Excellent time keeping
- Good written standards
Benefits
- Competitive salary
- Life insurance
- Private medical insurance
- 25 days holiday + Bank Holidays
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