Original Travel
Service Consultant
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We are excited to be recruiting a consultant to join our growing Service team, a position which offers excellent prospects within our award-winning tour operator. The successful candidate will work within our Operations team so experience of travel is desirable but not essential.
THE POSITION
The Service team is an integral part of the customer experience at Original Travel. The main aim is to work together with the Sales team and our clients and suppliers to deliver an exceptional standard of client service at all times. The key skills required to be successful in this role are organisation, attention to detail, communication and the ability to work well with others.
SPECIFICS
The role is varied, and the team is growing and working in different ways to improve the service we offer but the main day-to-day tasks are as follows:
- Working within the Service team in all elements of the post-booking process from confirmation of the holiday to the client’s return.
- Main tasks include, but are not limited to, the following:
- Communicating with clients to facilitate their travel requirements
- Performing quality assurance checks on clients' bookings for Sales Consultants
- Liaising with suppliers, communicating booking updates, and making confirmations
- Queuing supplier payments and emailing remittances
- Making direct bookings of additional client services
- Creating and sending clients travel documents by email, post and on travel App
- Becoming experienced with all external and in-house booking systems
- Attending some meetings from visiting suppliers to learn about the product
- Taking part in both internal and external training when required
- Supporting the Operations Team and wider Original Travel Team in other tasks or projects that may serve the clients' travel needs.
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RELEVANT EXPERIENCE
- At least two years’ experience in a similar role, ideally at a comparable travel company, but other industry experience will be considered
- Excellent organisation skills and attention to detail
- Strong communication skills – verbal and written English
- Proven ability to deliver high-quality results in a timely fashion
- Ability to work well to deadlines and under pressure
- Ability to work as part of a team and independently
- A personable manner
- Travel and product knowledge is desirable but not essential
CONDITIONS OF EMPLOYMENT
- The receipt of satisfactory references prior to the start date
- The completion of an initial three-month probationary period
- Contractual freedom to commence employment
- All applicants should be able to accept legal employment in the UK
BENEFITS
- Competitive salary range (£28,000 – £30,000) depending on experience, and a comprehensive and industry-leading benefits package including:
- 23 days annual leave, increasing one day per full year of service up to 30 days
- Comprehensive bonus and incentive schemes
- Private medical insurance
- Enhanced contributory pension scheme
- Travel insurance
- Enhanced maternity policy
- Enhanced paternity policy
- Cycle to Work scheme
- Flexible working policy, including annual ‘workation’ (work from abroad) allowance
- Sabbatical option after five years of continuous service
- Regular social events and employee development initiatives
APPLICATION PROCESS
Applicants should send their CV, and covering letter to jobs@originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter.
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ABOUT ORIGINAL TRAVEL
We are a multi award-winning bespoke tour operator, based in London. Since our launch in 2003 we have curated 1000s of tailored holidays for clients all over the world. Our proposition has evolved over the last 20 years but it remains simple. Our team of consultants curate the very best tailor-made holidays to perfectly suit our clients’ needs. We deliver this through our award-winning service and by combining personal insights and exceptional knowledge of worldwide destinations to create memorable holidays and experiences. The essence of our business is to be thoughtful in everything we do and to live up to our belief that Life is in the Detail.
We are delighted to say that we have more consultants listed in Conde Nast Traveler’s 2024 Top Travel Specialists than any other travel company in the UK or the US. We have also been voted as one of the world’s top Tour Operators in Conde Nast Traveller’s 2023 Readers' Choice awards, voted for by over half a million readers of the magazine.
INTERNATIONAL EXPANSION
In January 2017, Voyageurs du Monde, France's leading tailor-made travel company, made a significant strategic investment in acquiring a majority stake in Original Travel. By way of background, Voyageurs du Monde is listed on the Paris stock exchange, with a 40%-plus market share and a significant international network. Original Travel's customer service has been further enhanced by accessing Voyageurs du Monde's range of high-touch client services, and benefiting of the web and IT platforms set up by the group. Original Travel and its existing management team have become Voyageurs du Monde's partner and platform for growth in the English-speaking world.
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