Palo Alto Networks
Service Contract Administrator (Contractor)
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Service Contract Administrator (Contractor)
Role Description:
This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
- Location: London, UK
- Duration: 12 months
- Team: CyberArk Revenue Operations
- The ideal candidate will have valid work authorization to work within the United Kingdom. This position is not eligible for any visa sponsorship.
Job Description:
The CyberArk Service Contract Administrator's primary responsibility is managing and overseeing service scope requests and contracts. The Service Contract Administrator is responsible for ensuring that all service scope requests are fulfilled on time, meeting SLAs, and adhering to high-quality standards and accuracy. The Service Contract Administrator must work closely with Sales, Security Services, Customer Success, Legal, Finance, Customer, and Partners. This role also supports services contract negotiations and revisions.
The Service Contract Administrator ensures that the service contracts are effectively managed, reducing risks and ensuring compliance with legal and company standards while fulfilling the needs of our customers and partners.
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Responsibilities:
- Managing Scoping Cases: Manage service scoping cases queue, tracking all communications and request status. Review, prioritize, and respond to service scope requests promptly. Triage and escalate requests to relevant stakeholders per policy and SLA.
- Preparing Contracts & Documents: Generate and update service scoping documents, maintaining current and accurate records of all relevant documents.
- Monitoring Compliance & Risks: Review service contracts and agreements for compliance with the company's preferred standard policies, identifying variances. Track changes, comments, approvals, and versions of all generated scoping documents. Identify and analyze potential risks involved with specific contract terms and make recommendations to mitigate those risks.
- Negotiating Terms: Negotiating contract terms with internal and external stakeholders. Participate in meetings with Customers, Partners, Legal, Finance, Sales, and Security Services leads to maintain open lines of communication and facilitate efficient and accurate resolution of standard and non-standard requests.
- Monitoring & Reporting: Report on services scope request volumes and non-standard escalation to management and Sales teams.
- Maintaining Records: Develop and refine service templates and assist in creating and updating standard languages and guidelines for service contracts and runbooks.
- Process & Systems Improvements: Assist in planning, designing, and implementing business systems and tools to optimize processes and procedures and to enhance efficiency, quality, and output.
- Enablement: Educate and train the Sales and Go-to-Market team on procedures and guidelines for service scope requests through daily communications, presentations, and recurring training sessions.
- Assist Manager on other related functional initiatives as necessary.
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Desired Skills and Experience:
- Bachelor's degree or equivalent experience.
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