Orona Group
Service Contract Sales Co-coordinator
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About Orona
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.
Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.
Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.
Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full-time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
- 1 out of every 10 new lifts in Europe is an Orona lift
- 100 countries have Orona products installed
- 300,000 lifts worldwide with Orona technology
- 25,000,000 We bring more than 25 million people every day to their destination
- Number 1 in production capacity in Europe for complete lifts
- 1st company in the sector worldwide certified in Ecodesign - ISO 14006.
More information at www.orona.co.uk
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernization of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
The Service Contract Sales Coordinator will be responsible for identifying, preparing, and issuing maintenance and service contracts for lift (elevator) systems. This role involves driving growth by proactively generating new sales enquiries through online portals and other lead-generation sources. The successful candidate will assess client requirements, prepare competitive tender submissions, and accurately complete both internal and client-bespoke documentation.
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Key Responsibilities
- Monitor online procurement portals daily, including public tender boards, construction networks, and facilities management platforms, to identify new lift service opportunities.
- Qualify incoming leads and market intelligence to assess project suitability and commercial viability.
- Maintain a pipeline of active contract opportunities and follow up on expiring client agreements.
- Assess client requirements from tender documents, specifications, and asset lists to determine the appropriate service level, such as basic, comprehensive, or bespoke frameworks.
- Estimate contract costs based on lift types, usage, age, and company pricing structures.
- Complete bespoke documentation required by corporate clients and public sector bodies, ensuring strict adherence to compliance and formatting requirements.
- Draft professional proposals and formal quotations clearly outlining the scope of work, response times, and pricing.
- Input and maintain accurate contract data within internal CRM and ERP systems.
- Coordinate with engineers and surveyor teams when technical site audits are required before finalising a contract.
- Ensure a smooth handover of won contracts to the operations and maintenance teams, clearly communicating all service level agreements (SLAs).
Why Join Orona?
We offer more than just a job — we offer long-term career development within a stable and growing company.
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What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience
- Commission scheme: Uncapped
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
- Support When You Need It: Employee Assistance Program offering confidential support for personal or work-related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee for helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
What We're Looking For
- Industry Experience: Previous experience working within the lift/elevator industry, construction, or building facilities management sector is highly preferred.
- Contract/Tender Administration: Proven experience in preparing formal quotes, managing bid submissions, or handling service contracts.
- Digital Literacy: Strong proficiency in navigating online procurement portals, CRM databases, and Microsoft Office (particularly Excel and Word).
- Attention to Detail: Exceptional precision when reading client specifications and completing complex legal or commercial documentation.
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