Siemens Healthineers
Service Contract Specialist
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Service Contract Specialist
Advises and oversees customer inquiries and orders with the aim to increase customer satisfaction by accurate and on-schedule customer supply and to ensure business and sales success.
Together, we can beat cancer.
At Varian, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.
As the Service Contract Specialist, you will be responsible for the quoting and booking of Service Contracts and working on tender process preparation.
You will liaise with internal staff and external stakeholders to ensure accuracy and compliance in preparation, submission, and booking of the quotes, tenders, and purchase orders.
Role Responsibilities:
- Validate and book Service Contracts or Purchase Orders.
- Prepare Service Contract quotations in partnership with the Service Manager and acquire appropriate approvals.
- Drive the Service Contract renewal process; by preparing and reviewing quotes with stakeholders, sending quotes to customers, and validating and booking orders in the system.
- Process warranty contracts.
- Drive the quote and tender process from reading the tender specifications until submission of the tender documents (via postal services or through electronic platforms).
- Input and maintain the accuracy of customer-related data in SAP.
- Respond to customer inquiries (both internal and external) in a timely manner.
- Develop and submit monthly reports and forecasts, as required.
- Participate in continuous improvement initiatives and team-building activities.
- Participate in internal and external audits (SOX & PWC).
Skills & Experience Required:
- Bachelor’s Degree or equivalent related experience.
- Experience with SAP preferable, Salesforce or equivalent ERP product also considered.
- Excellent written and verbal communication skills.
- Service-oriented towards customers and internal and external stakeholders.
- Strong organizational skills and ability to prioritize tasks.
- Ability to collaborate effectively with local and global internal teams.
- Ability and confidence to work autonomously.
- Self-motivated and results-focused.
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Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That’s why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight #LI-REMOTE #LI-OSI
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
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To find out more about Healthineers’ specific businesses, please visit our company page here.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.
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