Kinly
Service Contracts Coordinator
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Role: Service Contracts Coordinator
Contract Type: Full-time, Permanent
Location: Livingston, Scotland (hybrid working, including Mondays and Fridays working from home and Tuesday-Thursday on-site)
Salary: Flexible, (dependent on experience), plus company benefits
Interview Process: 2 stage
Hours: Monday – Friday: 37.5 hours (9am – 5pm)
Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations.
We now have a new opportunity for a proven coordinator / administrator to join our highly collaborative team in Livingston, to be responsible for a range of activities delivering excellent service to our existing customers.
Key responsibilities:
- Send contract renewal documentation to internal Account Managers/Directors in accordance with renewal process and timelines
- Work with Account Managers to secure recurring revenue orders and Purchase Order Numbers
- Undertake database administration, creating new and amending existing records to maintain accurate and comprehensive records of client inventories and recurring revenue contract database
- Gather information and undertake administration duties to underpin contracts covered by 3rd parties
- Deal with service desk queries relating to active and expired contracts
- Work with sales account managers on pending contract proposals
- Liaise with manufacturers to gather information on support specifications, underpinning contracts and pricing
- Develop a knowledge of the service portfolio of Kinly to understand entitlements sold to our clients
- Process renewals to the finance department for invoicing and revenue recognition
- Create purchase requests for support procured from third parties
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Skills and experience:
The ideal candidate will have previous experience of working in a busy customer facing role, which requires the ability to work well under pressure and to complete tasks in a timely fashion
- Proven experience working in a commercially-focused coordination / administration role
- Good numerical skills
- Strong attention to detail
- Accomplished organisational skills and the ability to work under pressure
- Good solid knowledge of Excel including basic functions as spreadsheets are used daily in this role
- Working knowledge of an ERP system would be advantageous but not essential
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Reasonable Adjustments:
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements.
Equal Opportunities:
Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.
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