HM Revenue & Customs
Service Control Manager
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Birmingham Regional Centre - Arena Central
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Cardiff Regional Centre - Ty William Morgan
Leeds Regional Centre - Wellington Place
Newcastle Upon Tyne - Benton Park View
Telford - Plaza 1 and 2
Stratford Regional Centre - Westfield Avenue
Salford - Trinity Bridge House
Please note that due to workforce controls, Stratford and Newcastle are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford.
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
About the Role
The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.
Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission.
Job Description
This role sits within HMRC’s Fraud Prevention Centre (FPC) and contributes to the delivery of Identity Verification & Authentication (IDV&A) controls and fraud prevention activity across HMRC services.
As an IDVA Fraud Prevention & Delivery Manager, you will support the coordination and delivery of fraud interventions, ensuring risks are effectively identified, assessed, and mitigated. You will work with technical, operational, and policy teams to deliver fraud prevention initiatives and projects into live service, contributing to protecting HMRC and its customers.
This role is delivery-focused, requiring strong organisation, analytical capability, and the ability to work collaboratively in a fast-paced environment.
This role is open to UK Nationals Only.
Person Specification
Essential Criteria
- Experience supporting the delivery of projects or work packages, ideally within a digital, security, or fraud context.
- Excellent communication skills, with the ability to present information clearly to different audiences.
- Understanding of fraud prevention principles and identity-related risks.
- Ability to manage competing priorities and deliver work in a fast-paced environment.
- Familiarity with digital systems, fraud tools, or operational service environments.
Desirable Criteria
- Experience working in fraud, security, or compliance roles.
- Knowledge of HMRC services, Government Gateway, or identity systems.
- Exposure to project delivery methodologies (e.g., Agile, Waterfall).
Additional Security Information
The successful candidate will be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
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Office Closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are:
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Technical Skills
We'll assess you against these technical skills during the selection process:
- Evidence the delivery of a project or work package (ideally within a digital, security, or fraud-related environment). Outline your role, the tools or systems involved, how you managed competing priorities.
Salary and Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles, and will assess your Strengths, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including details of your Job History up to your last 5 roles (100 words per role), giving a brief summary of what you delivered and any key achievements in each role.
- A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
- A 250 word Technical statement. Provide evidence when you supported the delivery of a project or work package (ideally within a digital, security, or fraud-related environment). Please outline your role, the tools or systems involved, how you managed competing priorities, and how you ensured effective communication with stakeholders.
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Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the Technical statement.
At full sift your CV, Personal Statement and your technical statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Technical experience will be assessed and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This Is An Example Of a Strengths-based Question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link.
Sift and Interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC App
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
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