Fireward Fire Suppression
Service Controller
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We are seeking to recruit a Service Controller to join the Fireward team.
Fireward installs market-leading automatic fire suppression systems across the UK offering an entire range of systems for a variety of sectors and applications, including heavy plant machinery, vehicles, electrical panels, trains, CNC machines, and even residential kitchens. We are dedicated to designing and installing only the best fire suppression, detecting fires immediately, and extinguishing them before they cause catastrophic damage.
The Role
Based full-time at our Whitham office, you will be responsible for the planning and scheduling of engineers to installations, call-outs, and services. The ideal candidate would preferably have knowledge of scheduling and a good geographic awareness. You must also possess a high level of organizational skills and a professional telephone manner.
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Key Responsibilities and Accountabilities
- Efficiently running and scheduling all engineers for servicing and call-outs.
- Taking inbound and making outbound calls from/to customers.
- To keep customers informed of timescales and ensuring engineers attend as soon as possible.
- Control of the engineers' day-to-day service and repair schedule using Simpro.
- Being the point of contact for any service/customer enquiries.
- Raising and closing of service and repair jobs.
- Creating data for new assets, customers, and sites.
- Ensuring correct customer information is entered onto Simpro and Hubspot.
- Assisting with engineer queries.
- Sending RAMS, insurance certifications with engineer details to customers.
- Liaising with area Sales Managers to communicate additional installation/repair opportunities off the back of engineer service reports.
- Booking hotels for engineers.
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Fireward is an equal opportunities employer.
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