MSA, The Safety Company
Service Coordinator
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Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.
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Responsibilities
- You will look after 5 fire brigades primarily through an online helpdesk, where firefighters and managers within the brigade can log various types of enquiries and requests related to their PPE
- Administration and maintenance of firefighter PPE records through the SAP system
- Handling a variety of telephone queries including emergency callouts
- Coordinating deliveries of PPE packs for new recruits, training courses, exchanges, and emergency orders
- Accurately recording key activities in a monthly KPI pack and preparing this for sign-off
- Acting as a primary point of contact between the customers and the internal teams
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Qualifications
- Great communication skills and a confident telephone manner
- Positive attitude towards solving a variety of complex queries in a fast-paced role
- Computer-literate, particularly with Excel and Outlook
- Accuracy and attention to detail
- Ability to manage time, prioritise tasks and work under pressure
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