Franklin Fitch
Service Coordinator
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The Role
This position would suit an experienced administrator or coordinator who enjoys working in a fast-paced environment and managing multiple priorities.
Previous experience within cyber security, IT services, managed services or a similar technology environment is essential. You will coordinate a range of operational activities, including service renewals, logistics, asset administration, supplier engagement and general service support.
The successful candidate will be organised, detail-oriented and proactive, with the confidence to investigate issues, work independently and coordinate effectively across different teams and stakeholders.
Key Responsibilities
- Service Renewals & Contract Administration
- Logistics & Operational Coordination
- RMA & Warranty Administration
- Import, Export & Compliance
- Asset & Entitlement Management
- Stakeholder Coordination
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About You
You will be highly organised, dependable and proactive, with strong attention to detail and the ability to manage several priorities simultaneously.
Essential experience and skills:
- Previous experience in administration, operations, service coordination or business support.
- Experience within IT services, technology, managed services or cyber security.
- Excellent attention to detail and confidence managing complex information and documentation.
- Strong organisational and prioritisation skills.
- Ability to manage multiple workstreams effectively.
- Excellent written and verbal communication.
- Strong problem-solving skills and a proactive approach.
- Experience using operational, procurement, order management or service management systems.
- Good working knowledge of Microsoft 365.
- Commercial awareness and a customer-focused approach.
- Willingness to learn and take on additional responsibilities.
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Desirable:
- Experience managing service or support contract renewals.
- Exposure to logistics, supply chain or warehouse operations.
- Understanding of service entitlements, licensing or support agreements.
- Experience working with technology vendors and distributors.
- Knowledge of import/export procedures and associated compliance requirements.
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