Helix International Group
Service Coordinator
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Service Coordinator (Fire Safety) - Location: Bermondsey, London SE1 - Competitive Salary + Benefits
Our Subsidiary, Firetecnics Systems, is looking for an experienced Fire Safety Service Coordinator to join them on a permanent basis. This role is office-based.
Company Overview:
Firetecnics Systems is one of London’s most trusted LPCB-certified fire safety company, with one of the best reputations within the industry for over 35 years.
Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year.
Expanding in London and serving the Property industry.
For over 35 years, we’ve been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and complete peace of mind.
As a one-stop provider for everything from fire alarm installation to ongoing compliance management, we combine technical expertise with proactive, personalized service.
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The Role:
- Taking reactive call outs and allocating them to the relevant engineers
- Effective planning and scheduling of the monthly planned preventative maintenance workload
- Liaising with clients to arrange appointments for engineers’ attendances
- Liaising with field engineers on jobs
- Using Microsoft packages on a daily basis e.g., Excel, Outlook
- Updating in-house systems with daily activities
- Building strong relationships with external subcontractors
- Compiling necessary paperwork from services and call outs completed
- Provide engineers reports to clients following engineers’ visits
- Requesting purchase orders from clients as and when necessary
- Updating the client portals, as necessary
- Working alongside Operations Manager and liaising with sales team
- General filing & scanning
- In addition to the above, general ad-hoc duties as required
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Qualities:
The qualities required to be successful in this role are:
- An understanding or background of the fire alarm industry
- Self-starter
- Excellent communicator with clients as well as co-workers
- Able to allocate workload to engineers in the most efficient manner
- Able to prioritize workload, even under highly pressurized circumstances
- Able to motivate engineers
- Work under own initiative
- Attention to detail
- Perform tasks efficiently, with a high level of accuracy
- People person (team player)
- Positive attitude
- Driven by results
- Possess a polite and professional telephone manner
- Proactive & Strong Self-Motivation
- Fast/Efficient Learner
- Commercially minded
Skills:
- A Minimum 5 years of proven clerical and administrative experience in the service industry
- Proficient in MS Word, Excel, etc.
- Experience within the fire safety industry
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