Equans UK & Ireland
Service Coordinator (Gas)
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Service Coordinator (Gas)
Equans is looking for a Service Coordinator (Gas) to join our team in Coleshill, Birmingham on a permanent basis. This is a full-time role. On offer is a competitive salary, and benefits package.
General Overview
Responsible for supporting efficient service delivery to customers, clients, and stakeholders. Effective communicator and ensure completion of work within defined service level agreements.
What will you deliver?
- Reactive management of live diaries ensuring appointments are made and kept including emergencies and follow-on works.
- Plan service programme in line with no access process.
- General administration tasks associated with Service, Repair, and installation.
- Point of contact for Tennant’s, Client, and engineers via telephone system supporting with general enquiries, appointments, etc.
- Monitor works orders ensuring they have been processed correctly and acting on any closed in error.
- Reallocating work when sickness or training occurs.
- Develop a close working relationship with the wider planning team.
- Deal with issues and enquiries on the emerging day working closely with trades and supervisors to ensure they are dealt with effectively.
- Develop internal relationships with key contacts including (Supervisors, Trade teams, Service Manager, and Operations Manager), ensuring customer experience is enhanced eliminating service failure.
- Develop External relationships with Key Contacts including (Residents, Sub Contractors, and Clients).
- Ensuring systems are up to date and accurate including, SOR’s, WIP and Overdue Monitoring, as well as processing sub-contractor orders. (Including raising purchase orders).
- All Periodic Testing completions have relevant and up-to-date certification.
- Comply with No Access Process.
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What can we offer you?
On offer is a competitive salary, and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network), and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Strong negotiation and influencing skills
- Ability to identify problems and recommend solutions
- Efficient
- Attention to detail
- Excellent communicator (Both Written and Verbal)
- Excellent customer service skills
- Good Telephone manner
- Ability to retain information in fast-paced environment
Who are we?
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, Equans is a provider of technical, FM, regeneration, and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy, and decentralized renewables.
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Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organizations, and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work, and live.
Equans is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
EQNENG
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network), and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
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