DOVISTA
Service Coordinator
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DOVISTA is a leading European provider of vertical windows and exterior doors. With a strong union of 13 distinctive brands, a dedicated e-commerce platform, and more than 7,000 employees, DOVISTA’s purpose is to bring daylight and fresh air into people’s everyday lives. Building on over 80 years of history and a proud Danish design heritage, DOVISTA is committed to delivering quality solutions that meet customers’ needs.
DOVISTA is 100% owned by VKR Holding A/S and is part of the VKR Group – one of Denmark’s most respected manufacturing groups. Today, the companies in VKR Holding employ approximately 17,200 people in 38 countries. VKR Holding is a family- and foundation-owned company, and its primary shareholder is the Villum Foundation.
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Role Description
We are looking for a proactive and customer-focused Service Coordinator to join our After Sales team. Acting as the key point of contact for customers, you will manage service requests from initial enquiry through to completion, ensuring a professional, efficient, and high-quality customer experience. This role involves coordinating engineers, suppliers, logistics, and internal teams to deliver effective solutions while balancing customer satisfaction, cost, and operational efficiency.
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Qualifications
- Experience in project coordination, case management, or customer service administration.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and problem-solving abilities.
- Confident dealing with customers and resolving complex queries professionally.
- IT literate, with experience using ERP systems such as SAP being advantageous.
- Experience within construction, manufacturing, building products, technical support, or after-sales service would be beneficial.
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