Prime Appointments Recruitment Agency
Service Coordinator
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Permanent
£30,000 - £38,000 p/a
Location: Witham, Essex
Type: On-site
Service Coordinator
Location: Witham
Salary: £30,000 to £38,000
Air Compressor Supplier in Witham are currently looking for an organised, proactive, and customer-focused Service Coordinator to join their team.
If you have experience in service coordination, engineering administration, customer service, or a similar role, get in touch!
This is an exciting opportunity to join a busy Service Department, coordinating engineers, supporting customers, and ensuring our service operations run efficiently.
Key Responsibilities
Service Coordination & Administration
- Schedule maintenance, breakdowns, repairs, and installations.
- Coordinate engineer diaries and allocate service jobs.
- Manage Outlook calendars and improve daily workloads.
- Respond to customer breakdown calls and service enquiries.
- Maintain accurate CRM records and service documentation.
- Process service job sheets and customer purchase orders.
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Customer Service & Sales Support
- Act as the first point of contact for service enquiries.
- Build strong customer relationships through excellent communication.
- Prepare and follow up quotations for repairs, servicing, and spare parts.
- Support the Service Manager with departmental targets and growth opportunities.
- Keep customers informed of job progress and completion timescales.
Sage 200, Invoicing & Stock Coordination
- Input service orders and customer purchase orders into Sage 200.
- Produce invoices promptly following completed work.
- Raise purchase orders and process supplier documentation.
- Coordinate spare parts ordering and prepare picking lists.
- Monitor stock levels and support stock replenishment.
- Produce despatch documentation for carriers.
Reporting & Performance
- Produce daily, weekly, and monthly service reports.
- Monitor outstanding quotations and service jobs.
- Assist with tracking engineer utilisation and service performance.
- Identify opportunities for continuous improvement.
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What We're Looking For
- Previous experience in Service Coordination, Service Administration, Sales Administration, or Customer Service.
- Experience coordinating engineers or field service personnel.
- Experience with Sage 200 or similar ERP systems.
- Excellent organisational and scheduling skills.
- Strong customer service and communication abilities.
- Good working knowledge of Microsoft Office, including Excel and Outlook.
- Ability to prioritise multiple tasks and work confidently under pressure.
- High attention to detail and good numerical ability.
- A proactive, adaptable, and cooperative approach.
Desirable Experience
- Engineering, manufacturing, compressed air, or industrial equipment environments.
- Service CRM systems and service contracts.
- Warehouse operations and stock control.
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