JAC Recruitment
Service Coordinator
Portsmouth
Posted 1 day ago
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Company: Manufacturing
Position: Service Coordinator
Employment Type: Full-time/Permanent
Working hours: 5 days a week
Work Arrangement: Office Based
Key Responsibilities:
- Managing the end-to-end service process, from initial customer contact and quotation through to order acceptance, service delivery, and job closure
- Coordinating engineers worldwide to carry out the installation, repair, and support of company products
- Acting as the primary point of contact for incoming service requests, including fault identification and issue logging
- Providing customers with accurate updates and feedback on service activities and completed work
- Collaborating with Sales, Engineering, and Product teams to introduce support services for new products and maintain high-quality after-sales support
- Building strong relationships with customers, parent companies, and dealers across the UK and international markets
- Supporting the implementation of procedures to ensure accurate recording and effective management of departmental activities
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Mandatory Requirements:
- A degree, apprenticeship, or equivalent technical qualification in electrical/electronic engineering, computer systems, information technology, marine engineering, or a related technical discipline
- A strong interest in electrical and electronic engineering, computer systems, and technology, combined with a commitment to continually expanding technical knowledge and skills
- The ability to interpret technical documents and product specifications
- Proficiency in the use of Microsoft Office applications
- Excellent communication and organisational abilities
- A proactive, customer-oriented approach to problem-solving
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Preferrable Requirements:
- Experience in service coordination, technical support, engineering, or customer support roles
- Knowledge of marine electronics, navigation systems, or related technical products
- Experience working in an international business environment
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
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Skills
Service Coordination
Technical Support
Customer Relationship Management
Project Coordination
Technical Documentation Interpretation
Microsoft Office
Problem Solving
Communication
Organization
Fault Identification
Issue Logging
After-sales Support