The Chris Lewis Group
Service & Customer Experience Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Role
At the Chris Lewis Group, we are looking for a Service & Customer Experience Coordinator who wants to do more than answer calls and update systems.
You will be at the heart of our customer experience — taking ownership, solving problems, coordinating our engineers and making sure our customers feel informed and looked after from the moment they contact us through to resolution.
Why the Chris Lewis Group?
We believe great customer service is about ownership, communication and follow-through.
We are a business with a passion for technology, great service and continuous improvement. Our customers rely on us to protect their people, premises and businesses, so what we do — and how we do it — really matters.
We want our people to grow with us too. You will be encouraged to develop your skills, embrace new technology, challenge how things are done and look for opportunities to improve — both personally and as part of the wider business.
If you are naturally curious, enjoy learning and want to work somewhere that gives you the opportunity to keep developing, you will fit right in.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is a role for someone who likes being at the centre of the action: bringing customers, engineers and internal teams together and making sure nothing gets lost along the way.
What will you be doing?
You will take ownership of the customer journey by:
- Being a trusted first point of contact for our customers.
- Coordinating engineer callouts and reactive works, balancing urgency, SLAs, skills, location and availability.
- Managing HubSpot tickets so actions, ownership and next steps are always clear.
- Keeping customers updated rather than leaving them wondering what’s happening.
- Working closely with engineers and colleagues to keep jobs moving.
- Proactively contacting customers ahead of renewals and at key points in their journey with us.
- Spotting potential problems or dissatisfaction early and helping us put things right.
- Chasing actions, challenging delays and escalating when something needs attention.
Who are we looking for?
You might already work in customer service, service coordination, scheduling, facilities, engineering support or a busy contact environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
More important than your exact job title is how you work.
You will be someone who is organised, confident on the phone and comfortable juggling competing priorities. You take ownership rather than waiting to be asked, communicate clearly and are not afraid to chase an answer when a customer is waiting.
Experience with HubSpot or Uptick would be useful, but the ability and enthusiasm to learn quickly is just as important.
Could this be your next move?
If you are looking for a customer service role where you can take real ownership, build relationships and have a genuine impact on the customer experience, we’d love to hear from you.
Apply now or get in touch to find out more about joining Chris Lewis
#CustomerServiceJobs #CustomerExperienceJobs #CustomerServiceCareers #ServiceCoordinator #CustomerExperience #OxfordJobs #OxfordshireJobs #JobsInOxford #HiringNow #NowHiring #JoinOurTeam #CustomerService
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location