About You

We're looking for a service-focused leader who thrives in complex environments and knows how to bring people, technology, and processes together to deliver outstanding outcomes.

• Proven experience leading IT Service Delivery, Service Operations, or Service Management teams in a large-scale enterprise environment.
• Strong understanding of ITIL and ITSM best practices, including Incident, Problem, Change, Service Transition, Service Level, and Supplier Management.
• Skilled at working across product, engineering, operations, cyber security, architecture, and supplier teams to drive service excellence.
• Experience leading teams, developing talent, and creating a high-performance, customer-focused culture.
• A strong stakeholder manager who can build trusted relationships, influence at senior levels, and communicate with impact.
• Commercially aware, with experience managing suppliers and driving performance against agreed service outcomes.
• Passionate about continual improvement, using data, insights, and customer feedback to enhance services and deliver measurable business value.
• Confident working with ServiceNow, service reporting, and performance metrics to support governance and decision-making.
• Experienced in ensuring services are operationally ready, resilient, supportable, and fit for long-term success.
• A collaborative and inspiring leader who champions accountability, innovation, resilience, and exceptional customer outcomes.

If you're passionate about delivering world-class services and want to play a key role in supporting the UK's critical energy infrastructure, we'd love to hear from you.

What You'll Get

• Competitive Salary: circa £55,208 – £65,208 per annum (based on capability and experience)
• Additional benefits:
  • 26 days’ annual leave, plus 8 statutory bank holidays, with the option to buy additional holiday days and swap up to 3 bank holidays to better suit your personal needs.
  • A competitive contributory pension scheme where we will double match your contribution, up to a maximum company contribution of 12%.
  • You will receive a bonus based on personal and company performance.
  • Flexible benefits including a cycle scheme, share incentive plan, and technology schemes.
  • Access to benefits such as a digital GP service for 24/7 GP video consultations and NHS repeat prescriptions, plus a wellbeing app to support your health and fitness.
  • Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare.

More Information

• This role is offered on a full-time basis.
• The base location for this role is NG House, Warwick, operating on a hybrid working model.
• This role closes on 21st August; however, we strongly encourage candidates to submit their application as early as possible.#LI-NH2

We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.