The Woodland Trust
Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager
The Woodland Trust is looking for a Service Delivery Manager to help deliver high-quality services to meet the needs of the organisation.
The Role:
- Act as the first escalation point for P1 and P2 incidents affecting business operations.
- Manage business as usual processes performed by the service desk and our service delivery department.
- Manage our IT asset management system, ensuring our policy, process, and procedures are fit for purpose.
- Manage and maintain the OIT system and services.
- Drive for continual improvement of our service offerings alongside our co-supplier.
- Manage internal and external stakeholders effectively with strong communication throughout.
- This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required twice a month on average.
- This is a fixed-term contract until 31st December 2026.
The Candidate:
- Experience managing an IT service delivery function.
- Knowledge of on-premise and cloud-based IT systems with the ability to use them effectively.
- Strong collaboration skills with the ability to build strong relationships with internal and external stakeholders such as vendors and suppliers.
- Knowledge of ITIL policies and procedures with the ability to manage these.
- Experience managing an IT budget, ensuring value for money.
- Strong communication skills with the ability to communicate effectively with internal and external stakeholders.
- Knowledge of ITSM tools for incident, problem, and change management.
- Experience acting as the escalation point for major service failures and incidents.
- Qualification in ITIL v4 foundation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits and Wellbeing:
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible and hybrid working options (7am - 7pm)
- Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
- Buy and sell holiday scheme
- Enhanced parental pay
- Employee assistance programme
To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring, and creating woodland and getting more trees in the ground.
Our Commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Application Information and Advice:
For fairness, we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the application questions to show your relevant skills and passion for the role.
Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills, and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, apply today. We might close advertising early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in progress, we will email you prior to closing to give you time to complete.
Interviews will take place via Microsoft Teams on 2nd September 2026.
For queries about this role, reasonable adjustments, or support with your application, please contact: recruitment@woodlandtrust.org.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location