UK & Ireland 2028 Limited
Service Delivery Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager
Location: Wembley Stadium, London (with travel across the UK & Ireland)
Contract: Fixed-term | ASAP – Summer 2028
About UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is the local organising committee responsible for delivering UEFA EURO 2028 across the UK & Ireland. We work on behalf of the five Football Associations and in partnership with governments, host cities, stadiums and delivery partners to plan and deliver the tournament safely, inclusively and to world-class standards.
About UEFA EURO 2028
UEFA EURO is one of the world’s largest sporting events. In 2028, it will be hosted across multiple cities in the UK & Ireland, requiring large-scale coordination across transport, infrastructure, stadiums and public services. UEFA owns the tournament and sets requirements; UK & Ireland 2028 Limited is responsible for delivering it locally.
The Role
The UK & Ireland 2028 Service Delivery Manager is the key relationship manager between UK&I and our outsourced delivery partner for ICT services (Cognizant), along with UEFA ICT. They will provide strategic direction, along with day-to-day trouble shooting and escalations to ensure that the ICT service delivered is fit for purpose for an Organising Committee of a large-scale tournament such as UEFA EURO 2028.
What you’ll be doing
- SLA & KPI Management: Monitor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure targets are consistently met.
- Client Relationship Management: Act as the primary point of contact for ICT escalations amongst UK&I 2028 employees, whilst leading regular service reviews, managing expectations, and addressing escalations with our ICT service provider (Cognizant).
- Incident & Problem Resolution: Oversee critical incidents, coordinate outsourced delivery partner response during outages, and drive root cause analysis (RCA) to prevent future disruptions.
- Continuous Improvement: Identify operational bottlenecks, enforce standard operating procedures (SOPs), and apply best-practice frameworks like ITIL in conjunction with the third-party delivery partner.
- Resource & Financial Management: Manage service delivery budgets, forecast resource needs, and optimize cost efficiency.
- Change: Run the ICT change process across UK&I and potentially the Tournament Venue Change Process as it is developed.
- Team Leadership: Lead cross-functional teams, support onboarding, and oversee employee ICT usage.
- Service Availability: Ensuring system uptime, reliability, and business continuity across all delivered services.
- Governance & Compliance: Ensuring all operations strictly adhere to regulatory standards, security policies, and internal governance frameworks (e.g., ISO, GDPR).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we’re looking for
Essential experience and skills:
- Managing an external relationship with an ICT third party supplier.
- Experience developing and using KPIs to drive performance.
- A proactive hands-on approach to ICT problem solving.
- Experience gathering customer needs and working with supplier to deliver.
- Working within defined budgets.
- Experience in incident and change management.
Technical Skills
- Advanced report writing skills including ability to produce high-quality documents.
- Proven ability to manage a complex workstream including Project management and risk management.
- Strong presentation skills (creation and delivery).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please see the attached role profile on our careers page for full details.
How you’ll succeed
- Adaptable – leads in complex environments.
- Catalyst – enables and motivates others.
- Critical Thinker – makes sound decisions.
- Inclusion – creates inclusive team environments.
- Performance Focus – drives results and standards.
- Positive Impact – shows resilience and solutions focus.
- Pride – sets and upholds standards.
- Relationship Manager – builds trusted partnerships.
These strengths may be assessed during application, assessment and interview.
Why apply?
We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.
Location & Working Pattern
Based at Wembley Stadium, with travel across the UK & Ireland as required.
- 2026: 3 days/week onsite
- 2027: 3–4 days/week onsite
- 2028: Full-time onsite during tournament delivery
Application Process
Our process is designed to be clear and fair:
- Application review.
- Online assessment (role dependent).
- Interview(s) – typically first stage via MS Teams and final stage in Wembley Stadium.
- Offer.
We aim to keep candidates informed throughout.
Everyone is welcome
We’re hiring for excellence through inclusion
We’re building a skilled, values-led workforce that reflects the diversity of the UK and Ireland. We encourage applications from all backgrounds and don’t expect a traditional career path.
We’re happy to make reasonable adjustments—please contact careers@uki2028.com.
All roles are subject to appropriate DBS checks.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location