The Woodland Trust
Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Woodland Trust is looking for a Service Delivery Manager to help us deliver strategic and operational support service plans.
The Role:
- Manage and deliver a successful call centre/back office operational process.
- Lead a successful team, supporting and training where required.
- Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPI’s.
- Monitor and embed best practice across the team.
- Review real time service performance and assign personnel to ensure financial goals, SLA’s and quality metrics are achieved.
- Recommend and implement system and procedure developments and improvements.
- This role will require attendance at our head office in Grantham, Lincolnshire.
The Candidate:
- Experience managing a successful call centre working at a senior leadership level.
- Strong communication skills with the ability to build successful stakeholder relationships.
- Experience shaping and implementing organisation strategy.
- Knowledge of Microsoft suite, telephony, reporting and fulfilment solutions.
- Experience in project management with the ability to coordinate multiple workstreams.
- Strong problem solving skills with the ability to prioritise tasks as needed.
- Knowledge of PCI:DSS, Gift Aid, Direct Debit, FRSB and data privacy.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. If you require any adjustments or support during the recruitment process, please contact recruitment@woodlandtrust.org.uk
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. For queries relating to this new opportunity please email recruitment@woodlandtrust.org.uk
Interviews will take place via Microsoft Teams on 30th September 2026.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills