Off to Work
Service Delivery Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Food & Drink Retail Multi-Unit Service Manager
Food & Drink Retail Business
South West London
Salary: up to £45,000 + 10% performance bonus
Working Days: 5 days over 7 including weekends
The Role
We are looking for an experienced Food & Drink Retail Multi-Unit Service Manager to oversee day-to-day operations and service delivery across a number of busy food and drink retail units.
This is a hands-on, field-based role with responsibility for people, service, commercial performance, and operational standards across multiple locations. You will work closely with Store / Unit Managers and operational teams to ensure consistency, drive performance, and deliver an excellent customer experience.
The operation is fast-paced and commercially focused, with a strong emphasis on customer service, team performance, operational standards, and sales growth. We are looking for someone who enjoys being visible in the operation, developing people, and taking ownership across multiple units.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Lead and support the day-to-day operation across multiple food and drink retail units.
- Ensure consistently high standards of customer service, product quality, and presentation.
- Manage, motivate, coach, and develop Store / Unit Managers and operational teams.
- Drive consistency in operational standards, processes, and ways of working.
- Monitor sales, labour, costs, margins, and key operational KPIs.
- Work with Unit Managers to improve commercial performance and achieve targets.
- Conduct regular site visits, operational reviews, and performance meetings.
- Maintain high standards of food safety, health & safety, compliance, and operational procedures.
- Identify opportunities to improve sales, service, efficiency, and customer experience.
- Support new unit openings, promotions, and commercial initiatives.
- Build strong relationships with internal teams, suppliers, and key stakeholders.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
Ideal previous experience: Multi-Unit Manager, Retail Operations Manager, Food & Beverage Manager, or similar, ideally within a high-volume food, drink, hospitality, leisure, retail, or customer-facing multi-site environment.
- Strong multi-site operational and people management experience.
- Experience managing and developing Store / Unit Managers and frontline teams.
- Strong commercial awareness and understanding of sales, labour, costs, margins, and KPIs.
- Experience managing multiple locations and competing priorities.
- Strong understanding of customer service and operational standards.
- A hands-on, visible, and solutions-focused approach.
- Excellent communication, coaching, and leadership skills.
- Confident using performance data to drive improvements.
- A genuine passion for food, drink, retail, and delivering an excellent customer experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location