WM Trains
Service Delivery Manager
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Service Delivery Manager
Application Deadline: 12 August 2026
Department: Fleet
Employment Type: Permanent - Full Time
Location: Tyseley
Reporting To: Daniel Millington
Compensation: £66,330 / year
Description
We are seeking an experienced Service Delivery Manager to join our team.
You will manage all aspects of Tyseley Depot on a shift basis, ensuring safety, environmental, quality, performance, contractual, and budget requirements are met, and that the site remains safe, clean, and tidy.
You will also lead and direct all depot colleagues to deliver correctly maintained, repaired, cleaned, and marshalled Traction and Rolling Stock in designated areas, safely and efficiently.
Key Responsibilities
- Ensure site safety in accordance with Health and Safety at Work Act, appropriate legislation and regulations.
- Control all aspects of the operation of Tyseley depot on a shift by shift basis.
- Ensure that colleagues' productivity is maintained, materials and equipment are used efficiently.
- Control and direct Colleagues, Contractors, Team Leaders, and Supervisors to ensure that required outputs in terms of availability, cleanliness, train environment, and quality of workmanship are delivered to provide a reliable train service to our customers.
- Ensure work is performed in a safe manner in accordance with the Health and Safety at Work Act, applicable safety legislation, and Industry rules and regulations.
- Advise, guide, and instruct colleagues as necessary and to assist colleagues by giving advice or assistance as required, to ensure maximum productivity from all staff.
- Ensure that work is carried out in the most efficient manner on an economical basis, and that matters of an urgent nature are given the correct priority.
- Make recommendations regarding resource levels and working arrangements, to ensure a productive yet safe workplace.
- Identify areas for improvement by personal checks, audits, finished work inspections, periodic checks, risk assessments, area walk rounds, and SCWR assessments, analysis of train incident reports, and review of customer complaints.
- Monitor and manage the diesel fleet whilst on Tyseley Depot and maintained at an Outstations location to include monitoring faults and failures to ensure against repeat failures by putting in place mitigating actions.
- Contribute to the development of the fleet in terms of reliability and improvements to the train environment by making proposals to improve these areas.
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Skills, Knowledge, and Expertise
- Significant experience in production management
- A high level of ability to communicate, motivate, and deal successfully with people
- Experienced in Human Resource procedures
- Man-management experience and formal training, including a sound technical knowledge of Mechanical, Electrical, and Pneumatic Systems.
- Rules and Regulations trained and assessed,
- ONC / HNC trained or Apprentice trained on the Railway
- D32/33 or A1/A2 Qualification
- SCWR assessed in Rail Vehicle Maintenance
- Car and Small Van driving Licence
- IOSH trained NEBOSH preferred
- Diploma in management or similar qualification required
- Internal Auditor
- Risk Assessor
- First Aider
- PTS and DP certified
- Call Out responsibility and trained
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To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
Benefits
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP) - A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal - offering savings, discounts, and cashback at over 800 retailers and restaurants.
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