Manheim by Cox Automotive
Service Delivery Manager
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Service Delivery Manager
Wyton
40 hours per week (Mon-Fri)
Competitive salary
At Manheim Vehicle Services, part of Cox Automotive, we support customers across the automotive sector with high-quality vehicle preparation and remarketing services.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
About the Role
We are looking for an experienced Service Delivery Manager to join our team at Wyton. This is an exciting opportunity for a strong people leader who can drive operational performance, deliver excellent customer service and continuously improve processes within a fast-paced automotive environment.
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As Service Delivery Manager, you will lead our administrative and loose items teams, ensuring we consistently meet customer expectations, deliver against service level agreements (SLAs) and maintain high standards of quality, accuracy and efficiency.
What You’ll Be Doing:
- Lead, coach, and develop a high-performing Service Delivery team
- Drive customer satisfaction through effective service delivery and communication
- Ensure all work is completed accurately, efficiently, and within agreed deadlines
- Improve processes and systems to increase productivity and operational performance
- Manage workforce planning and resource requirements to meet customer demand
- Work collaboratively with other departments and management teams to achieve site objectives
- Support a positive culture of engagement, accountability and continuous improvement
- Ensure compliance with health, safety, environmental and company policies
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What We’re Looking For
- Previous experience leading teams within an automotive, manufacturing, logistics, or similar operational environment
- Strong customer service focus with a track record of delivering results
- Excellent leadership skills with the ability to motivate, coach, and develop others
- Confident communicator with strong organisational and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- Understanding of health and safety practices and procedures
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
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