Sirona care & health
Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Digital Service Delivery Manager
The Digital Service Delivery Manager manages the Service Desk and Desktop Support Teams to ensure the highest quality of service possible with the resources available is delivered to our users. Ensure calls are prioritised in line with the Service Level Agreement. Produce and monitor Service Level Reports and escalate any issues that might prevent the teams from meeting the Service Level Agreement.
Our support teams are the front line for all Digital Services so this role is critical to ensuring the smooth and effective running of these critical teams.
You will also build key relationships with corporate and clinical managers to understand their services and how digital can help them.
Responsibilities
- To manage and motivate the Service Desk and Desktop Support teams and to deliver the highest possible level of service
- Manage Service Desk and Desktop Team leaders to deliver a quality service
- Perform an account management role for Digital Operations across Sirona liaising with service delivery leads to maintain good dialogue and understanding of their requirements and issues.
- Embed Sirona ITIL processes and procedures into the team's daily routine, to ensure Sirona benefit from the implementation of industry best practice for IT service delivery.
- Lead the ITIL Continuous Service Improvement Programme
- Support the teams with in-depth problem solving
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About Us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.
Benefits:
- Agenda for Change Salary
- Full NHS benefits
- 27+ days’ annual leave
- Participation in the NHS Pension Scheme
Our Commitment
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.
Contact
Interested? View our benefits leaflet which you can find attached to this vacancy.
For further details / informal visits contact:
- Name: Vicky Ford
- Job title: Executive Assistant
- Email address: vicky.ford2@nhs.net
- Telephone number: 07842953836
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location