NCT Charity
Service Delivery Manager - Hackney
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Role details
Title: Hackney Service Delivery Manager
Contract/Job Type: Fixed Term Contract (maternity cover)
Hours per week: 28 - 35
Location: Hackney Borough based with some home working (E,N and EC postcode areas)
Salary: £25,600 - £32,000 per year
Closing date: 12 August
Role context
NCT, the National Childbirth Trust is the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.
We’re here for every parent, to help them feel confident, connected and safe. We are best known for our award-winning antenatal classes, but we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. Last year we supported 250,000 parents on their unique journeys through pregnancy, birth, infant feeding, and early parenthood.
Role Purpose
We have been commissioned to deliver a programme of work including infant feeding peer support and a breast pump loan service for families throughout the Hackney region.
We are seeking a capable service delivery manager who is passionate about supporting parents and infant feeding to lead on this project. This role will be responsible for the continued development of the project and service delivery.
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About your experience
We're looking for someone who has:
- Experience working with diverse cultural groups and/or working with with marginalised or vulnerable communities.
- Experience building strong partnerships with external stakeholders, ideally health professionals.
- Strong line management and project leadership skills.
- A base knowledge or understanding of existing feeding and perinatal support available in the local area.
- Experience acting as a safeguarding lead.
About you
You'll be:
- Passionate about infant feeding & supporting parents.
- Someone who champions equity, diversity and inclusion.
- Available to work in and around the Hackney borough area, as well as remotely.
- Skilled at using Microsoft Word, Excel and Outlook as well as confident using data to track progress.
- Organised, proactive and comfortable building working relationships.
- A compassionate and collaborative leader, as well as strong problem-solver.
Our Benefits – What we offer you
We value our team and offer fantastic benefits to support your well-being and professional growth:
- Up to 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suit your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Cycle to work scheme to support sustainable commuting
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
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Our commitment to equity, diversity and inclusion
At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues.
We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support.
We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity.
We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely.
Please apply through CharityJob: https://www.charityjob.co.uk/jobs/national-childbirth-trust/hackney-service-delivery-manager/1078462?tsId=8
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