N G Bailey
Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager
Location: London (On-site) Contract: Permanent Salary: Competitive, including Car Allowance and Flexible Benefits
Summary
Join our Facilities Management team at a prestigious legal services site in central London and take on a pivotal leadership role as Service Delivery Manager, reporting directly to the Contract Manager.
In this fast-paced environment, you will be responsible for driving operational excellence, leading a skilled team of supervisors, engineers, and contract support staff, and ensuring 100% contractual compliance—exceeding expectations where necessary. This role demands high standards of professionalism, quality, and customer focus.
The ideal candidate is a driven facilities management professional with experience thriving in complex, client-facing environments. You’ll need to allow teams to reach their full potential and deliver outstanding customer satisfaction while meeting budgeted revenue and margins.
Key Responsibilities
- Lead, develop, and manage a high-performing team of supervisors, engineers, and support staff, ensuring manning levels and quality standards are consistently met.
- Take full accountability for customer satisfaction, revenue margins, and cost-effective service delivery, balancing financial targets with unwavering quality.
- Own contract mobilisation from inception to completion, ensuring seamless transitions and minimal disruption to clients—with a zero-output/business-as-usual approach.
- Drive financial performance, including gross profit delivery, Work in Progress (WIP) management, and timely debt collection to meet or exceed targets.
- Champion Health & Safety compliance, ensuring adherence to statutory requirements and company SHEQ policies at all times.
- Optimise Computer-Aided Facilities Management (CAFM) systems and technology to boost productivity, accuracy, and operational efficiency.
- Conduct regular audits of PPM and reactive works for quality assurance, overseeing subcontractor performance to deliver value for money and contractual adherence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
We’re looking for an inspiring and results-driven leader with:
- Proven experience delivering FM services in high-profile environments, such as legal services, professional services, or blue-chip sectors.
- Team management skills in handling multidisciplinary groups, including engineers, supervisors, and subcontractors.
- Financial acumen, including P&L accountability, managing Work in Progress (WIP), and debt collection.
- Leadership experience in contract mobilisation and driving continuous improvement initiatives.
- Competence with CAFM systems and ability to utilise data analytics for performance reporting.
- A relevant qualification in Facilities Management, Engineering, or a related discipline (desirable).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
We offer a comprehensive, flexible benefits package designed to support your lifestyle and long-term goals:
- 25 days holiday + bank holidays, with the option to buy/sell additional days
- Pension scheme with an employer contribution of up to 8%
- Personal Wellbeing and Volunteer Days, plus
- Private Medical Insurance
- Life Assurance
- Salary sacrifice scheme for hybrid/electric vehicles
- 24/7 Employee Assistance Programme (mental health support, counselling, and legal advice)
- Flexible benefits (choose from: dental insurance, gym memberships, Cycle to Work, travel insurance, etc.)
About Us
We are a leading UK-based engineering and services business, founded in 1921, with £500m+ turnover and 3,000 employees.
We’re recognised for our investment in training, responsible work ethic, and innovative approach to building and infrastructure projects. Our ethos is built on inclusivity, respect, and continual learning, ensuring professional growth and development for every team member.
[#LI-AX1] [#LI-onsite]
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location