IP-People
Service Delivery Manager - Managed Services
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager - Managed Services
Experience in Service Delivery Management? Passionate about delivering service excellence to a range of customer types? Want to work for an award-winning and expanding technology company? If so, please read below...
We're working with a leading UK technology services company that's looking to hire a Service Delivery Specialist to manage a portfolio of key customer accounts and ensure an exceptional service experience.
Location: Manchester (1 x per week onsite)
Salary: £40,000
This is a customer-facing role where you'll build strong client relationships, manage service escalations, drive continual service improvement, and ensure service performance is delivered in line with agreed SLAs.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll be doing:
- Acting as the primary service contact for a portfolio of customers.
- Managing service escalations through to resolution.
- Leading regular service reviews and producing reporting.
- Identifying opportunities to improve service delivery and customer experience.
- Working closely with Service Desk, Technical, Project and Supplier teams to ensure excellent service outcomes.
- Supporting smooth transitions from project delivery into live support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we're looking for:
- Experience in a Service Delivery, Service Management or Customer Success role within an MSP or managed services environment.
- Strong customer relationship and stakeholder management skills.
- Experience managing service reviews, SLAs, incidents and escalations.
- Knowledge of ITIL
- Strong reporting, organisation and communication skills.
This is an excellent opportunity to join a growing technology business where you'll have genuine ownership of customer relationships and play a key role in delivering outstanding managed services.
I look forward to hearing from you...
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills