Service Delivery Officer

The position provides efficient, effective, front-facing fair-trading services in a busy regional office.

• Act as first point of contact for Office of Fair Trading (OFT) counter, telephone, and email enquiries.
• Provide accurate and relevant information and advice to clients and consumers about OFT's legislation, services, policies, procedures, forms, fees, etc.
• Conciliate complaints between consumers and traders.
• Undertake searches of OFT databases and issue official certificates and permits.
• Receipt monies in accordance with relevant government legislation and associated policies and procedures.
• Process forms relating to OFT regional business, undertake retrievals and filing, and provide general administrative assistance and other support as required.
• Contribute to the OFT's community and industry education and engagement activities.
• Undertake proactive compliance inspections of less complex trading environments and assist with investigations into possible breaches of OFT legislation.
• Prepare correspondence, reports, and other documentation.
• Support and assist other OFT officers in the conduct of their duties.
• Develop and maintain a working knowledge of OFT legislation, regulations, policies, and procedures.