Hamilton Barnes 🌳
Service Delivery Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We're currently representing a leading Managed Service Provider that's continuing to grow its Cloud & Contact Centre division. Due to increased demand, they're looking for a Service Delivery Specialist to join their team, managing key client accounts and ensuring an exceptional customer experience.
Key Details:
Job Title: Service Delivery Specialist
Location: Manchester (1 day per week in the office)
Salary: £40,000 - £45,000 (Flexibility for candidates with NICE-CX1 experience)
Additional Benefits: TOIL for Out-of-Hours Travel + Funded ITIL Certification + Career Development
What is in it for you?
- Join a supportive Service Delivery team where you'll manage your own portfolio of key client accounts while developing into a senior Service Delivery professional
- Fully funded ITIL certification - Gain an industry-recognised qualification to strengthen your service management knowledge and support your long-term career progression
- Hybrid working - Spend just one day a week in the Manchester office, with flexibility to work remotely for the remainder of the week
- National client travel approximately twice a month with Time Off In Lieu (TOIL) provided for any out-of-hours travel
- Opportunity to work with leading Cloud Contact Centre technologies, including NICE-CX1, and build valuable expertise in a growing market
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- Manage a portfolio of 15-20 customer accounts, ensuring an exceptional service delivery experience
- Build strong relationships with senior stakeholders, leading service reviews and client presentations
- Act as the primary point of contact for customers, proactively identifying opportunities to improve service performance
- Work closely with internal technical teams to coordinate service improvements and resolve customer issues
- Support customers using Cloud Contact Centre (CCaaS) solutions, primarily NICE-CX1, ensuring service excellence throughout the customer lifecycle
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we're Looking For:
- Previous Service Delivery experience within a Managed Service Provider (MSP) environment
- Experience supporting Cloud, Telephony or CCaaS solutions
- Confident communicator with excellent relationship-building and stakeholder management skills
- Full UK driving licence (preferred) and willingness to travel nationally approximately twice per month
- NICE-CX1 experience is highly desirable, although experience with other CCaaS platforms such as 8x8 is also welcomed
If you're a customer-focused Service Delivery professional looking to join a growing MSP where you can develop your career, work with leading Cloud technologies and build long-term client relationships, we'd love to hear from you. Apply today!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills