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Network Rail

Service Delivery Supervisor [X2 roles available]

London
£61.6k/yr
Posted about 14 hours ago
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Who We Are

Join Network Rail! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

About The Role

Key Accountabilities

  • Provide instruction and guidance to signalling team in liaison with the Train Running Controller (TRC) so that trains over the route infrastructure are run safely and efficiently and a safe and punctual train service is provided.
  • Implement pro-active train regulating decisions, communicating with Signallers and Control as necessary, using service information and Traffic Management systems, interpreting incoming information to identify potential disruption and initiate early action to minimise train delays.
  • During disruptive events, evaluate the train plan to mitigate safety risk and maximise performance in liaison with Control, and provide guidance to Signallers to execute revision(s) to the train plan.
  • During times of disruption, jointly develop service recovery plans with Control to reinstate normal working and minimise reactionary delay for customers and passengers.
  • Maintain a daily log of unusual train running information and events, using available systems in accordance with relevant company standards and instructions to maintain an auditable record of training running events.
  • Collate a library of regularly used available timetable slots and liaise with Control, propose Very Short-Term Plan (VSTP) train movements and assist if required to deliver consistency and optimise the use of available infrastructure.
  • Identify possible solutions to timetable irregularities and proactively work with Train Planning to improve the robustness of the train plan.
  • Monitor the application of Network Rail train regulation policies through guiding or directing the signalling team as required to deliver an optimum service to our customers and passengers.
  • Operate and assist on Signalling Panels or Signal Workstations as required and where competent to do so to provide operational support during times of high workload and/or in times of exceptional circumstances.
  • Liaise with Electrical Control Room Operators and Signallers to assist in implementing block(s) to electric traction and emergency switch offs as required and as directed, to maintain a safe environment for workforce, customers and passengers.
  • Operate as Fire Warden for the Signalling Centre when the Service Delivery Manager is not available.

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I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

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PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Salary: SUP.10 £61,630 - Please note we are recruiting for two roles at this location

For information about the process please contact AngliaResourcing@networkrail.co.uk.

What's In It For You

Here are a few of the benefits we offer

  • Generous annual leave with the option to buy and sell days
  • Choice of pension schemes
  • 75% discount of leisure travel for you and your family
  • 5 days paid volunteer or carers leave
  • Up to 75% subsidised Rail and Underground travel
  • Gym Pass - access to gyms across UK
  • My Benefits platform - giving national and local retail discount

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Essential

Your experience and skills

  • Ability to attain rules and regulations level 2 competency
  • Experience within the rail industry in a control environment or operational role
  • Good geographical knowledge of applicable Route
  • Basic IT skills and knowledge of applicable rail computer programmes, i.e. TRUST/TOPS/TM
  • Good team working skills
  • Ability to make objective decisions
  • Able to influence others
  • Ability to work under pressure
  • Ability to gain the knowledge of Train Service Principles and Recovery Plans
  • Able to react to emergency situations safely and effectively
  • Professional approach, focused on Safety, Business and Performance improvement
  • Effective interpersonal and communication skills (written and oral)

Desirable

  • Geographical knowledge of adjoining Routes
  • Knowledge of Train and Freight Operating Companies organisational structure and routes
  • Knowledge and demonstrable experience of operating procedures, rules and regulation
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Skills

Train Regulation
Signalling Operations
Incident Management
Traffic Management Systems
Interpersonal Communication
Decision Making
Team Leadership
Emergency Response
Route Knowledge
IT Proficiency
Service Recovery Planning
Stakeholder Management

Location

London, England, United Kingdom

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