Be-IT
Service Delivery & Support Manager
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12-Month Fixed-Term Contract
📍 Central London (Hybrid: 3 Days in Office / 2 Days Remote)
Lead IT Service Delivery for a Prestigious Financial Services Organisation
We're supporting a highly respected and growing financial services business in the search for an experienced Service Delivery & Support Manager to join on a 12-month fixed-term contract.
This is an excellent opportunity to take ownership of a critical IT service function within a collaborative, fast-paced environment where technology plays a key role in supporting business operations. You'll lead established support and service delivery teams, drive continual improvement initiatives, and act as a key stakeholder across the wider business.
This role offers real visibility, autonomy, and the chance to make a lasting impact within a well-regarded organisation with a strong reputation in its sector.
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What You'll Be Doing
- Leading and developing Service Centre and Service Delivery teams
- Overseeing incident, problem, request, and change management activities
- Taking ownership of Major Incident Management and service escalations
- Building strong relationships with business stakeholders and technology teams
- Driving service improvements and operational excellence initiatives
- Chairing Change Advisory Board (CAB) meetings and ensuring effective governance
- Monitoring service performance against KPIs and SLAs
- Ensuring a high-quality end-user experience across the organisation
What We're Looking For
We're interested in speaking with candidates who can bring:
- Previous experience in a Service Delivery Manager, Service Desk Manager, or similar IT leadership role
- Strong ITIL and IT Service Management experience
- Proven people management and team leadership capability
- Experience managing major incidents and service escalations
- Excellent stakeholder engagement and communication skills
- A proactive and solutions-focused approach
- The ability to operate effectively in a fast-moving environment
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Why Apply?
✅ Join a highly respected organisation with an excellent reputation
✅ Broad ownership across service delivery and support operations
✅ Opportunity to lead teams and influence service strategy
✅ Collaborative and professional culture
✅ Exposure to a complex and business-critical technology environment
✅ Hybrid working model with modern Central London offices
✅ Immediate opportunity to add value and make a visible impact
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