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Service Department Support Apprentice
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Service Support Admin Assistant
Will report to Operations Manager
Job Responsibilities
- Use IT systems
- Data collation and analysis
- Communicate in various ways - internal - external
- Work with internal and external stakeholders
- Make decisions and solve problems within their own authority
- Manage a project (on improvement of a process)
- Personal development (supervisions, appraisals)
- Liaise with Service Team to best aid their activities
- Fleet Admin Management
- Note progression on CRM
- Oversee Installs at first level
- Raise PO for Stock/Installs
- Support other department activities
Job Location
UNIT 42 I O CENTRE THE ROYAL ARSNEL WOOLWICH SE18 6RS
Training and Development
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
LONDON SOUTH EAST COLLEGES
Training Course
Business administrator (level 3)
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable Qualifications
GCSE in:
- Maths and English (grade Grades 5-9 (A- C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About Absolute Hygiene Solutions
A successful workplace depends on hundreds of everyday essentials being taken care of, usually before anyone notices them.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
That’s where Absolute Hygiene Solutions comes in.
As we approach our 20th year, I’m incredibly proud of the facilities support business we’ve built and excited to be expanding from London and the South East into the Midlands.
We support facilities managers, property teams and business owners with everything from washroom services and infection control to insect control, air care and branded entrance matting.
We also help our clients meet their waste compliance and duty of care responsibilities, providing the correct documentation, reliable service and peace of mind that their workplace waste is being managed responsibly.
Whether you need support with everyday workplace essentials or guidance towards your sustainability targets, backed by our ISO 14001 accreditation, we always start by listening.
Every workplace is different, so we don’t believe in standard packages. We take the time to understand your site, your people and your priorities, then build a solution around what you actually need.
Our job is to take care of the details, giving you one less thing to think about while you focus on running your facilities or your business.
But the bigger picture matters too.
A clean, safe and properly cared for workplace supports wellbeing, reassures employees and visitors, and creates an environment people genuinely want to be in.
That belief also sits behind initiatives such as Hygiene For Him and our partnerships with Prostate Cancer UK. Even something as simple as a message in a washroom can start an important conversation or prompt someone to take action.
For us, facilities support isn’t simply about meeting expected standards. It’s about helping our clients raise them and giving them confidence that their workplace, their responsibilities and the people in it are being properly looked after.
That’s the difference we want AHS to make.
http://www.absolutehygienesolutions.com
Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
To be discussed upon completion of apprenticeship.
Contact Information
The contact for this apprenticeship is: LONDON SOUTH EAST COLLEGES Evelyn Nartey evelyn.nartey@lsec.ac.uk 02039544152
The reference code for this apprenticeship is VAC2000053544.
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