Oliver James
Service Design and Transition Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Design & Transition Lead
Location: London - 1/2 days p/week onsite
Rate: £650 - £750 p/day (Inside IR35)
Duration: 6 months initially, with a view to extend
I'm currently looking for a Service Design & Transition Lead to join a major business and technology transformation programme.
The programme is replacing a number of legacy platforms, with Dynamics 365 and the wider Microsoft ecosystem at the heart of the new environment.
The main focus of the role will be making sure the new platform is properly set up and ready to move into live BAU service.
You'll be working across the programme, IT Service Management, technology teams, and suppliers to put the right support model in place.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You'll be involved in:
- Defining L1/L2/L3 support and escalation routes
- Agreeing support hours, SLAs, and supplier responsibilities
- Making sure monitoring and operational processes are in place
- Planning knowledge transfer from the programme into BAU
- Supporting go-live, early life support, and the move into steady-state
- Defining what capability needs to remain in-house
- Working with suppliers around handover and transition
- Making sure the service is genuinely ready to operate
What I'm looking for:
- Strong experience in Service Design and/or Service Transition
- Experience taking a major platform or transformation into BAU
- Good understanding of ITSM / ITIL
- Experience working with managed service providers and suppliers
- Strong stakeholder management skills
- Dynamics 365 / Power Platform experience would be a big plus
- Experience with platforms such as ServiceNow, Salesforce, SAP, or other complex SaaS environments would also be relevant
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a hands-on role, so I'm looking for someone who can drive the transition and make things happen, rather than just produce the documentation.
If this sounds like your background, please feel free to apply or send your CV to max.reardon@oliverjames.com.
#ServiceTransition #ServiceDesign #ITSM #Dynamics365 #PowerPlatform #ContractJobs #ITJobs
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location