Hays
Service Design and Transition Manager
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Your new company
A leading global consultancy is seeking an SC Cleared Service Design & Transition Manager to support a major public sector programme. This is an excellent opportunity to join a high-profile delivery team, working on complex and business-critical services within a secure government environment.
Your new role
As a Service Design & Transition Manager, you will be involved in all aspects of Service Design & Transition throughout the project lifecycle, helping to ensure that high-quality support models and service components are delivered successfully into live operation.
Your responsibilities will include:
- Developing support models and service diagrams for new services and solutions
- Ensuring support teams have the capabilities and processes required to support live services
- Identifying and managing service-related risks throughout project delivery
- Producing operational readiness and transition documentation
- Supporting governance activities and operational sign-off processes
- Facilitating testing and approval of support processes across multiple teams
- Acting as an escalation point for operational issues and risks
- Providing regular project and status reporting to senior stakeholders
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This role is based in Telford, with 2 days per week onsite attendance required.
What you'll need to succeed
To be successful in this role, you will have:
- Experience within Service Design, Service Transition or Service Management environments
- Strong stakeholder management and communication skills
- Experience facilitating meetings and documenting outcomes
- The ability to assess risks and drive mitigation activities
- Strong organisational and reporting skills
- Experience working across project and operational support teams
- Confidence challenging, influencing and driving actions forward
- A proactive and self-sufficient approach to work
Desirable skills include:
- ITIL Foundation or similar service management knowledge
- Experience delivering services to customers or end users
- Awareness of operational readiness and risk management activities
- Good working knowledge of Microsoft Office applications including Excel and PowerPoint
- Project delivery experience
What you'll get in return
To be successful in this role, you will have:
- Current SC Clearance (essential)
- Experience within Service Design, Service Transition or Service Management environments
- Strong stakeholder management and communication skills
- Experience facilitating workshops and meetings
- The ability to assess and manage risk effectively
- Excellent organisational and reporting skills
- Experience working across both project and operational support functions
- Confidence challenging, influencing and driving actions forward
- A proactive, self-sufficient approach
Get help with your application
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Desirable skills include:
- ITIL Foundation or ITIL4 knowledge
- Experience supporting customer-facing services
- Operational readiness experience
- Project delivery experience
- Strong Microsoft Office skills including Excel and PowerPoint
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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