PMC Commerce
Service Design and Transition Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Design & Transition Specialist – Contract (6–12 Months)
Location: UK (Remote with regular on-site travel)
Contract: Initial 6–12 Months
Start: Immediate
We're looking for an experienced Service Design & Transition Specialist to support a key client on an exciting contract assignment.
This role offers the opportunity to lead the transition of a critical project into Business-as-Usual (BAU) support while designing a repeatable Service Design & Transition framework that will support future programmes across the organisation.
What You'll Be Doing
- Lead the successful transition of a live project into BAU support.
- Review current IT service management practices and identify improvement opportunities.
- Develop a reusable Service Design & Transition methodology, including templates, governance and best practices.
- Ensure operational readiness through effective planning, documentation and stakeholder engagement.
- Build strong relationships with business and IT stakeholders and provide regular progress updates.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working Arrangements
This is a UK-based contract opportunity. The role is primarily remote, with regular on-site attendance (typically 1–2 days per week) required to work closely with key stakeholders during critical phases of the engagement.
If you're an experienced Service Design & Transition professional who enjoys combining hands-on delivery with strategic process improvement, we'd love to hear from you. Apply today with your latest CV and availability.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We're Looking For
- Proven experience in Service Design and/or Service Transition within complex IT environments.
- Strong track record of transitioning projects into BAU support.
- Experience reviewing and improving IT service management processes.
- Knowledge of ITIL Service Management (ITIL Foundation minimum).
- Excellent stakeholder management, communication and facilitation skills.
- Experience creating practical frameworks, documentation and governance processes.
- Available to start immediately and commit to an initial 6–12 month contract.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location