Nationwide
Service Design Discipline Manager
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Role Overview
This role sits within our Cloud, Digital and Integration Team, where you will be responsible for shaping change initiatives, ensuring they align to our “Modern Mutual” transformation strategy, design principles, and future state business architecture.
Responsibilities
- Oversee a team of service designers whose mission is to ensure robust blueprints and solution designs are defined for all new Digital transformation initiatives.
- Ensure understanding of the impact on the end-to-end customer journey, processes, and the shaping of any new or changes to existing products or services (if applicable).
- Help the Society capitalize on the benefits of new innovations in digital, data, and technology to improve customer journeys and add critical value to our digital propositions.
Hybrid Working
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate while also supporting generous access to home working. We value our time in the office to solve problems, learn, and feel connected.
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Job Location
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, London, or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that, there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
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Redeployment Commitment
Nationwide is committed to the redeployment of our employees impacted by change. As such, applications for redeployment candidates will be prioritized in this recruitment process.
Application
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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