Facilitate and collaborate

• Plan and facilitate co-design, ideation and service design workshops with users, stakeholders and multidisciplinary teams.
• Create inclusive environments that enable different perspectives to contribute.
• Collaborate closely with user research, product, content, strategy, business design and other design disciplines.
• Build shared understanding and alignment across teams and stakeholders.

Deliver with quality

• Take responsibility for your service design work and deliver it with quality and care.
• Manage your own time and priorities effectively within project timelines.
• Make confident design decisions based on evidence, user needs and service goals.
• Contribute to the delivery of coherent end-to-end service experiences.

How you’ll contribute

• Bring curiosity and imagination to service design, challenging assumptions and exploring possibilities beyond incremental improvement.
• Advocate for service design and user-centred ways of working within project teams.
• Share your knowledge, methods and learning with other designers and colleagues.
• Contribute to the growth of service design capability and the wider design community.
• Support a collaborative culture where designers learn from and challenge one another.

What we’re looking for

• Strong grounding in service design, system thinking and human-centred design methods.
• Ability to think beyond individual touchpoints and connect service design decisions to wider product, service and business goals.
• Experience translating findings into design opportunities.
• Ability to produce clear, high-quality service design artefacts.
• Confidence planning and facilitating workshops.
• Strong storytelling skills, with the ability to create clarity and connection through evidence, empathy and visual communication.
• Ability to present design thinking and recommendations to a range of stakeholders.
• Comfortable working with ambiguity and complexity.
• Collaborative mindset and experience working in multidisciplinary teams.
• Ability to connect user needs, organisational context and business objectives when making design decisions.

Experience

• Typically 3–5 years of relevant experience in service design, UX, research or a related field.
• Experience applying service design methods within real-world projects or services.
• Experience working collaboratively with stakeholders and multidisciplinary teams.
• Degree in Service Design, Social Science or a related field, or equivalent professional experience.

Portfolio requirement

Please include a link to a PDF or website of your service design work, and ensure it is clearly referenced in your CV. Your portfolio should clearly demonstrate your service design experience, the quality of your craft and the thinking behind your decisions

What's in it for You

• In addition to a competitive salary package, you will benefit from an extensive rewards offering including 25 days' annual leave, private medical insurance, and 3 additional days' leave per year for charitable work of your choice.
• Flexibility and mobility are required to deliver this role. There will be a requirement to spend meaningful time on-site with clients, partners, and teams to enable delivery of the first-class experiences we are known for.
• Some clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.
• Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client's office to work collaboratively.
• Accenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.