hackajob
Service Design & Transition Manager
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Join us as a Service Design & Transition Manager – Security at Barclays
You will be responsible for ensuring that security services and products are designed, transitioned, and operated in line with Service Operations/ Management principles, enabling safe, controlled, and value‑driven outcomes for the business.
Responsibilities
- Own the end-to-end service lifecycle for programme/project demand entering the Security Engineering function.
- Act as the primary point of accountability from service design through to service transition and live operation.
- Manage ensuring all services are assessed for operability, resilience, risk, compliance, and support readiness before go-live.
- Work closely with engineering, operations, risk, and business stakeholders.
- Ensure security services are designed to meet defined business and service outcomes.
- Support and enhance Run-the-Bank security capabilities.
- Lead the design, build, and controlled transition of new or materially changed security products and services into live operational delivery.
- Ensure all services are fully operationally accepted, appropriately governed, and fit for purpose.
Requirements
- Experience with service design, service transition, or technical delivery management within a complex technology or infrastructure environment.
- Strong understanding of Agile delivery practices, alongside broad knowledge of engineering roadmaps, infrastructure principles, and operational service models.
- Proven experience engaging at Executive and senior stakeholder level, with the ability to influence outcomes, manage dependencies, escalate risks, and reinforce accountability to meet delivery and operational deadlines.
Highly Valued Skills And Experience Include
- Demonstrated ability to manage complex, multi-stakeholder delivery and transition environments, driving outcomes through structured governance, collaboration, and clear ownership.
- Experience using delivery, service management, and reporting tooling such as ServiceNow and LCT (Lean Control Tool), alongside Jira, Confluence, SharePoint, MS Teams, Excel, and data visualisation tools to support service governance and decision-making.
- Strong understanding of risk management, regulatory compliance, and operational resilience expectations, including delivery within strict scope, regulatory, and timing constraints (e.g. Operational Risk aligned initiatives).
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
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Purpose of the role
Product Managers are responsible for the leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy. They use data and market research to inform their decisions and prioritize product features.
Accountabilities
- Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth.
- Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals.
- Risk and Control: Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions.
- Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience. – working with product owners to drive change objectives.
- Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success.
- Data driven decisions: Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer.
- Customer-Centric Focus: Drive a customer -first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process.
- Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development.
Assistant Vice President Expectations
- Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
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All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Location
This role is based in Knutsford.
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