Sparta Global
Service Design & Transition Manager
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SD&T Manager (Service Design & Transition Manager)
Location: Hove or Telford (or within 1 hour commute)
Type: Full-Time / Fixed Term Contract
Experience: 8-15 Years
About the Role
We are seeking an experienced SD&T Manager to lead the design, transition, and implementation of new or changed services into live operational environments. You will ensure services are introduced seamlessly, with a strong focus on operational readiness, governance, risk management, and stakeholder engagement.
This role is ideal for someone with a strong background in Service Design & Transition, who can bridge the gap between project delivery teams and operational support functions to ensure successful service adoption and long-term sustainability.
Key Responsibilities
- Lead the end-to-end service transition process for new and changed services.
- Ensure all operational readiness activities are completed prior to service go-live.
- Define and maintain service transition governance frameworks and controls.
- Coordinate release and deployment activities across technical and business teams.
- Identify, assess, and mitigate risks associated with service introduction.
- Work closely with project, engineering, operational, and business stakeholders to ensure successful handovers.
- Ensure service documentation, support models, training, and knowledge transfer activities are completed.
- Drive continuous improvement within Service Design and Transition processes.
- Monitor compliance with organisational standards, policies, and ITIL best practices.
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Required Skills & Experience
- 8-15 years of experience within IT Service Management, Service Design, or Service Transition roles.
- Strong experience managing service onboarding and transition activities.
- Proven knowledge of ITIL Service Design & Transition practices.
- Experience delivering operational readiness assessments and go-live approvals.
- Strong understanding of release management and service governance.
- Experience managing risks, dependencies, and stakeholder expectations.
- Excellent communication and relationship management skills.
- Ability to work across multiple teams in fast-paced and complex environments.
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Key Skills
- Service Transition
- Operational Readiness
- Release Management
- Governance
- Risk Management
- ITIL Service Design & Transition
- Stakeholder Management
- Continuous Improvement
Desirable
- ITIL Certification.
- Experience working within large-scale enterprise environments.
- Experience supporting digital transformation or service modernisation initiatives.
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