Whitehall Resources
Service Design & Transition Manager - SC Cleared
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Service Design & Transition Manager - SC Cleared
Whitehall Resources are currently looking for Service Design & Transition Manager based in the West Midlands for an initial 6-month contract.
Job Spec:
You will be involved in all aspects of Service Design & Transition across teams involved with the Project Delivery process. The role aims to assure delivery of first-class service components. SD&T processes provide support to the project delivery workstreams from the start of the project development lifecycle through to live running. You will be responsible for carrying out assurance activities and SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community, receiving and giving education to other SD&T staff in Operational Best Practice, Patterns, and Standards.
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SC CLEARANCE REQUIRED INSIDE IR35
Main responsibilities:
- Development of Support Model and Diagrams for components being delivered by project teams
- Ensure that Application and Technical Support teams have the capabilities in place to deliver the support model
- Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for teams are managed
- Coordinate your own SD&T tasks and activities
- Ensure that the support model is complete, tested, and signed off before service go live
- Provide a point of escalation for SD&T operational issues and risks
- Ensure operational sign-off of SD&T artefacts at appropriate governance boards and technical reviews
- Facilitate the review and approval of support process tests across teams
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Key Skills:
- Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
- Happy to listen actively and draw conclusions.
- Weekly reporting to seniors about assigned projects
- Use of a defined toolset to support all of the processes.
- Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
- Confidence in your understanding of project and service processes to plan practical and usable solutions to real-life problems.
- Negotiation and ability to challenge/question
- Self-reliance and ability to work independently with supervision.
Desirable:
- Experience of providing a service to customers.
- Risk awareness
- Mix of project and service mentality
- Excel/Office/PowerPoint
- Project experience
- Qualifications:
- Ideally EM foundation: training will be given to achieve ITIL4 foundation
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