Network Rail
Service Design & Transition Senior Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who We Are
About Network Rail...
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.
If you're ready to make a real difference, we'd love to hear from you!
Some Of Our Great Benefits
- We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments
- Flexible/hybrid working arrangements considered
- Generous annual leave up to 28 days plus statutory days (role dependant), with the option to buy/sell days
- Discounts at selected stations with your Network Rail pass
- Defined benefit pension scheme
- 75% off leisure train tickets for you and your dependents (subject to T&Cs)
- Interest-free travel loan for train and car park season tickets
- Volunteer leave to make a positive impact
Plus more....
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Vacancy Details
- Duration: Permanent
- Location: There are 2 roles, 1 based in Milton Keynes and 1 based in Manchester
- Band & Salary: Band 4C £43,588 - £53,167
About The Role
The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.
As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partners with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.
Main Responsibilities
Key Accountabilities
- Be the single point of contact for the project on matters regarding support.
- Advise the project and support stakeholders of any deviations from technology and support strategy, standards, and policies.
- Translate the non-functional requirements into a practical support model.
- Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget.
- Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry.
- Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders.
- Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the Network Rail risk register.
- Manage the Early Life Support period and facilitate a graceful handover to the operational support owners.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your Experience And Skills
Who are we looking for?
Meet the essential criteria/ Apply today to join our team!
Essential
- Proven experience in Service Management.
- This role is aligned to the ITIL framework, therefore ITIL v3 Foundation ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience
- Good stakeholder management skills and experience.
- Good understanding & experience of using service management tools
- Good communicator across all levels
Desirable
- Demonstrates a good working knowledge of management structures and reporting procedure
- Understanding of risk management
- Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience
Leadership Capability
The following key Leadership capabilities are expected to be demonstrated at Role Model level:
- Tracking Performance
- Thinking Flexibly
The following key Leadership capabilities are expected to be demonstrated at Good/Adds Value level:
- Creating Solutions
- Influencing others
- Building Teams
- Putting The Customer First
Additional Information...
Contact: RSResourcing@networkrail.co.uk If you have any questions or reasonable adjustments.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London