B2E Consulting
Service Designer
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KR-4458; Service Design Consultant, Public Sector
Location: Hybrid - 1 day a week London, occasional travel within UK
Length of Project: 4-6 months
Start Date: Mid-August 2026
Contract Type: Inside IR35
Advertised Rate: £ comp (daily rate)
Please note our client is unable to sponsor visa applications for this opportunity
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Summary
Do you have service design experience with a focus on defining future services, business vision and service blueprints in the public sector?
This consulting opportunity is to support our client, a leading government organisation, in strengthening business engagement across a transformation programme through the creation of a clear vision and service blueprint. The role will help define future service outcomes, align business and delivery teams, and support the transition from strategy into programme execution.
The project needs a consultant who has:
- Extensive service design experience within complex transformation programmes
- Experience developing end-to-end service blueprints and future-state service journeys
- Strong stakeholder engagement, workshop facilitation and communication skills across business and delivery communities
- Excellent visual storytelling and presentation skills
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Key Services
The key services that you will be asked to provide are:
- Developing future-state service blueprints that support programme delivery
- Facilitating workshops to build consensus across business and programme stakeholders
- Supporting the definition of future service vision and target operating model artefacts
- Creating high-quality presentation materials and visual artefacts to communicate complex concepts
- Enabling alignment between strategic objectives and programme delivery
Mandatory Requirements
Successful consultants will be able to demonstrate:
- Extensive service design experience within large transformation programmes
- Experience developing end-to-end service blueprints and future-state service journeys
- Excellent stakeholder engagement, workshop facilitation and communication skills
- Strong PowerPoint, visual storytelling and presentation
- Ability to obtain or hold BPSS clearance
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Optional Requirements
It will also be advantageous if you have:
- Previous public sector consulting experience
- Experience supporting target operating model design
- Experience working within government organisations
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