ISR Recruitment
Service Designer
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GxP Service Designer
6-month contract
Remote Working
Outside IR35
Market Rates (c£525 per day)
The Opportunity
ISR Recruitment is supporting an IT consultancy working with a confidential UK central government agency to appoint an experienced Service Designer for an initial 6-month contract.
The Service Designer will support a GxP e-Archive programme, working across business, technical, and compliance teams to understand user needs, map end-to-end service journeys, and design practical, user-centred ways of working within a highly governed and regulated environment.
Skills and Experience
We are looking for an experienced Service Designer with a proven track record of working within complex transformation, digital, or technology programmes.
Strong visual and written communication skills are essential, with the ability to make complex services easy to understand and communicate findings effectively to a range of audiences.
You should have strong experience in:
- Service mapping
- Customer/user journey mapping
- Service blueprinting
- User-centred design
- Stakeholder engagement
- User research
- Collaborative design
- Workshop and design-session facilitation
- Identifying service pain points, dependencies, and improvement opportunities
- Translating complex services into clear visual and written models
- Working across organizational, technical, and operational boundaries
Experience in one or more of the following would be advantageous:
- Central government or wider public-sector environments
- Highly regulated or governed organizations
- GxP / Good Practice environments
- Healthcare or life sciences
- Data governance and data integrity
- Digital archiving or e-Archive programmes
- Working within complex compliance or regulatory frameworks
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Role and Responsibilities
You will work closely with stakeholders, subject matter experts, Business Analysts, Technical Architects, Delivery Managers, and GxP Compliance specialists to understand the current service, identify opportunities for improvement, and help shape the future service.
Your responsibilities will include:
- Working with key stakeholders and subject matter experts to understand user needs, existing services, processes, and ways of working
- Conducting stakeholder engagement and user research to understand how different users interact with the service
- Identifying pain points, challenges, and opportunities for improvement
- Mapping and documenting end-to-end service journeys across people, processes, technology, and supporting activities
- Developing and maintaining service blueprints to provide a clear view of the end-to-end service experience
- Identifying dependencies, risks, operational gaps, and opportunities across the service
- Understanding areas involving manual processes, hand-offs between teams, and interactions between systems
- Exploring and documenting both expected and exception user journeys, including potential challenges and operational workarounds
- Working closely with Business Analysts and Technical Architects to ensure user needs and service considerations are reflected in requirements and technical discussions
- Collaborating with GxP Compliance specialists to ensure service design recommendations take account of relevant regulatory, governance, and data integrity requirements
- Using research and stakeholder insight to validate assumptions and ensure proposed service approaches are grounded in genuine user needs
- Translating complex processes and stakeholder requirements into clear service journeys, models, and recommendations
- Contributing to workshops, design sessions, and playback sessions with key stakeholders
- Clearly communicating service design findings, recommendations, and areas requiring further investigation or decision
- Contributing to programme documentation and key project deliverables, including the Alpha Report
- Supporting knowledge transfer by ensuring service design outputs are clear, accessible, and understood by relevant stakeholders
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NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (one to two weeks’ lead-time).
Applications
To learn more about this newly created opportunity consulting as a GxP-focused Service Designer (GDS) for an initial 6-month temporary engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please send through a copy of your latest online profile and/or CV (edward@isr.uk.com) for an immediate call back in the strictest confidence.
This is an excellent opportunity for an experienced GxP Service Designer who is comfortable working with complex services spanning people, processes, technology, and organizational boundaries who can turn complex information into clear service models, journeys, and recommendations; if you're an experienced Service Designer; please contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology.
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