Bath & North East Somerset Council
Service Designer
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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
Join Our Service Design Team Shape the Future of Public Services !
About The Team
Our Service Design team sits at the heart of the Council’s Business Change Directorate. We’re passionate about transforming services to make life better for our communities. From Children’s Social Care to Highways and Council Tax, we work across diverse areas to deliver innovative, user-centred solutions that improve outcomes and experiences.
About The Role
We’re looking for enthusiastic and creative Service Designers to join us. Whether you’re early in your career or bring substantial experience, you’ll have the chance to make a real impact. You’ll collaborate with colleagues, partners, and residents to design services that are accessible, efficient, and future-ready.
What You’ll Do
- Diagnose service challenges and co-create solutions that meet user needs.
- Lead or support projects that improve how the Council works.
- Use research, data, and design thinking to inform decisions.
- Develop service blueprints, journey maps, and prototypes.
- Champion innovation and user-centred design across the organisation.
This is a career-graded role, and the level of appointment and salary offered will reflect the successful candidate’s skills, knowledge and experience.
- Service Designer Level 1 (Grade 8): £38,220 to £40,777 per annum (£19.81 to £21.14 per hour)
- Service Designer Level 2 (Grade 9): £42,839 to £46,142 per annum (£22.20 to £23.92 per hour)
- Service Designer Level 3 (Grade 10): £47,181 to £51,356 per annum (£24.46 to £26.62 per hour)
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About You & What We’re Looking For
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Creativity and adaptability in a fast-paced environment.
- Experience in service design, business change, or related fields (or transferrable skills).
- Familiarity with Agile methods and design tools.
Why Join Us?
- Work on projects that directly benefit your community.
- Be part of a supportive, forward-thinking team.
- Enjoy opportunities for professional growth and development.
- Help shape services that make a real difference.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Jonathan Cordier, Service Design Team Leader by email: jonathan_cordier@bathnes.gov.uk
Interview date: 01/09/2026
No Agencies Please.
Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
About Bath And North East Somerset Council.
Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
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Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to
At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at
We are a Disability Confident Employer find out more at
The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
Please note that this role is subject to an Basic DBS Check.
Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
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