rmg digital
Service Designer
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Service Designer
Are you ready to untangle intricate public services and turn complex policy into intuitive, accessible digital experiences?
RMG is seeking a Service Designer to take ownership of service design across high-profile central government transformation programmes. Based in London on a full-time, permanent hybrid model (three days per week in the office), this client-facing consulting role puts you at the core of major public sector digital initiatives.
Collaborating closely with user researchers, UX specialists, and technical teams, you will champion user-centred design from initial problem definition through delivery, ensuring critical services work seamlessly for both the public and civil servants.
Key Responsibilities
- Take end-to-end ownership of service design activities across vital government digital programmes, shaping holistic, user-focused solutions.
- Plan and run discovery phases to uncover user needs, organisational constraints, and technical requirements.
- Design and facilitate collaborative workshops, co-design sessions, and journey-mapping exercises with multidisciplinary teams and public sector clients.
- Develop practical service design artefacts, including service blueprints, ecosystem maps, and touchpoint analyses, to identify pain points and design interventions.
- Translate complex user research and technical constraints into actionable design recommendations, guiding services smoothly through Discovery, Alpha, Beta, and Live phases.
- Serve as a trusted advisor to senior government stakeholders, articulating design rationale and building consensus around key decisions.
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Required Skills & Experience
- Demonstrated commercial experience leading end-to-end service design within Agile, multidisciplinary delivery teams.
- Proven track record working with UK central government departments or public sector digital programmes.
- In-depth understanding of Government Digital Service (GDS) principles, the Service Standard, and CDDO guidelines.
- Strong expertise in service mapping, journey mapping, and blueprinting complex organisational ecosystems.
- Skilled in workshop facilitation, stakeholder engagement, and influencing design decisions in client-facing environments.
- Eligibility for UK Security Clearance (SC).
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Nice-to-have
- Active UK Security Clearance (SC).
- Direct experience preparing for and steering digital services through formal GDS service assessments.
What We Offer / Why Join
This role gives you the opportunity to lead critical design workstreams without the overhead of line management. You will work directly on high-impact public sector transformation programmes, partnering with central government clients to solve deep-rooted delivery challenges and set the direction for modern public services.
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