RC Fornax
Service Designer
Bristol
£58 – £60/hr
Posted about 15 hours ago
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Job Title: Service Designer
Location: Remote (Bristol 1 day per week)
Contract Length: 9 Months (Extension Potential)
Rate: £400 - £440 per day (Inside IR35)
Key Responsibilities
- Lead end-to-end service design activities across Discovery, Alpha, Beta, and Live phases.
- Create and maintain service blueprints, service maps, customer journeys, and service ecosystem models.
- Work collaboratively within multidisciplinary delivery teams, aligning user needs, business objectives, and technical constraints.
- Provide expert service design guidance, supporting decision-making, prioritisation, and delivery planning.
- Coordinate service design activity across multiple teams and workstreams, ensuring delivery to agreed timelines and quality standards.
- Support and mentor colleagues, contributing to the development of service design capability and best practice.
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Requirements
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- Proven experience delivering end-to-end service design within complex digital or operational environments.
- Strong understanding of the DDaT service design lifecycle across Discovery, Alpha, Beta, and Live phases.
- Experience producing service artefacts including service blueprints, journey maps, service maps, and ecosystem diagrams.
- Strong capability in insight synthesis, problem framing, prioritisation, and evidence-based design decision making.
- Excellent facilitation, workshop leadership, communication, and stakeholder management skills.
- Ability to balance user needs, business goals, and technical constraints when designing services.
- Experience coaching, mentoring, or supporting other designers is highly desirable.
- Experience within Defence, Government, National Security, or other highly regulated environments is advantageous.
- Exposure to service management frameworks, including ITIL, SLAs, or operational support models, would be beneficial.
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Skills
Service Design
Service Blueprinting
Customer Journey Mapping
Service Mapping
Ecosystem Modeling
Insight Synthesis
Problem Framing
Stakeholder Management
Workshop Facilitation
DDaT Lifecycle
Mentoring
Service Management
Location