SussexDigital
Service Designer
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Legal & General
Brighton & Hove
Legal & General is recruiting for the role of Service Designer. An experienced Service Designer is needed to shape the end-to-end onboarding experience for institutional retirement clients. The role also helps build service-design capability, introduce ways to measure services and support evidence-led decisions.
Role details
- Location: Brighton & Hove
- Job type: Full-time
What you’ll do
- Design and evolve the end-to-end institutional client onboarding service.
- Connect client needs with internal journeys, processes, operations and technology.
- Map service journeys, touchpoints, dependencies and areas of friction.
- Conduct customer research and test services and propositions.
- Define service measures and use evidence to prioritise improvements.
- Create service blueprints, wireframes and prototypes to communicate ideas.
- Partner with product managers and cross-functional teams to deliver change.
- Coach teams in practical service-design and design-thinking approaches.
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What they’re looking for
- Have proven experience designing complex end-to-end services.
- Show strong knowledge of service-design and design-thinking methods.
- Have experience connecting customer journeys with operational and technical delivery.
- Work effectively in a large or complex organisation.
- Bring strong stakeholder-management, communication and facilitation skills.
- Use insight, research and testing to inform decisions.
- Help cross-functional teams apply service-design approaches.
- Familiarity with accessibility standards and tools such as Figma or equivalent would be beneficial.
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Additional role information
- This is a newly created role within LGIR COO.
- Onboarding is the initial focus, but the opportunity is broader.
- The role is open to candidates without a pensions or insurance background.
- The team is looking for someone with credible service-design experience, sound judgement and the ability to influence across a complex organisation.
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