Driver and Vehicle Licensing Agency (DVLA)
Service Designer
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471069 Service Designer
Driver and Vehicle Licensing Agency
Apply before 11:55 pm on Monday 10th August 2026
📍 Location: Swansea (This role is suitable for hybrid working)
💷 Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%
🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
🏆️ Available Positions: 3
Our team is dedicated to delivering high-quality, user-focused services that make a meaningful difference to the people we support. Working in a collaborative and dynamic environment, we bring together a diverse range of skills, experience and perspectives to solve challenges, drive improvements and deliver excellent outcomes. We value innovation, teamwork and continuous learning, encouraging colleagues to share ideas and contribute to positive change.
As part of the wider department, you'll join a forward-thinking team committed to service excellence, operational efficiency and customer satisfaction. We work closely with colleagues and partners across the organisation, fostering strong relationships and a shared commitment to achieving our goals. This is an exciting opportunity to be part of a supportive and inclusive environment where your contributions will be valued and where you can develop your skills while helping to shape and improve the services we provide.
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This Service Designer role sits within the Government Digital and Data Profession Framework and focuses on designing and improving end-to-end services that help users achieve their goals while supporting government objectives. Working across digital and offline channels, you'll use evidence, user insight and design thinking to create effective, accessible and user-centred services. The role is delivered within a people-focused environment that values recognition, collaboration, development and wellbeing, while upholding Civil Service values and supporting continuous improvement.
Top Responsibilities
- Be trusted to make good decisions. To support the Senior Service Designer in managing the end-to-end, cross-platform user experience of one or more services, for the duration of its lifecycle from initial development to continuous improvement.
- Work in a multi-disciplined team to design user-focussed services based on user needs.
- Support the delivery of an excellent and consistent user experience across all channels for their specific service.
- Contribute to the development of design concepts. Working with other Service Designers and Senior Service Designer to deliver an excellent and consistent user experience across our services.
For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.
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Benefits
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About You
To be successful in this role you will need to have the following experience:
- Supporting the management of one or more services
- Championing user needs to create or improve services
- Managing a busy workload with conflicting priorities
- Working collaboratively with stakeholders to achieve results
How to Apply
👉 Read the full description and apply here: https://bit.ly/4xdbMdy
This vacancy closes at 23:55 on Monday 10th August 2026
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